Information on Live Chat Software

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Website Live Chat Integration

Integration provides a seamless and continuous history of customer interaction.

Website Live Chat

ANY PLATFORM, any format

Our secure website live chat systems are compatible with multiple platforms with full authentication, providing APIs using SOAP web services and JSON. Our technical team enhance and develop the solution based on our internal roadmap and customer feedback.

Click4Assistance website live chat software showing the data capture information for operators

Simple Yet Powerful
If a customer has logged into your website, view their details such as full name and account number during the chat.

Fully Compatible
Extract transcript information and consolidate customer data for a clear, concise view within your Customer Relationship Management System (CRM), ensuring that the complete picture of the sales cycle is achieved.

Web chat software pre chat form showing social media log in buttons

Social Media Integration

Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as full name, email address, company name, postal address and more.

Graph showing google analytic integration with Click4Assistance online chat software

Google Analytics Integration

Full integration with Google Analytics enables ‘Event’ logging, including when a chat starts, if a call-back is requested, or when a survey is completed.

XML icon indicating availability of API's within the best live chat software

API Data Extraction

Using secure APIs, extract a wealth of chat, visitor and operator data from website live chat into your existing systems.

MORE THAN an ‘off the shelf’ product

Click4Assistance offers a complete bespoke service for additional functionality and integration services. Our developers located in-house, here in the UK, will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, automated marketing products and telephone systems. Talk to our technical team for further information.

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