Information on Live Chat Software

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Add live chat for full reporting capabilities

The reporting suite is designed to deliver important statistics to make informed decisions regarding chat operations and visitor behaviour.

Add live chat to your website

MANAGEMENT information

Using vital information, managers are able to analyse chat operations and highlight strengths and weaknesses, identifying aspects to help improve business processes and operations.

Graphs and pie charts available when you add live chat software

Turn raw data into both summarised and detailed management information with an extensive range of reporting options, including Excel, PDF or HTML format.

Compare, analyse and evaluate visitor behaviour and chat engagements to ensure your operations are optimised.

Add live chat to maintain a competitive advantage over your rivals, achieving better, faster and more cost-effective activities within the organisation.

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Automatic & Convenient

Scheduled reports ensure you receive the information you need automatically, delivered directly to your inbox at a time that suits you.

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Powerfully Bespoke

Click4Assistance provides a complete bespoke report service including scoping and consultation tethered with full project management to ensure punctual delivery.

Arrows icon indicating data exchange functionality within web chat software

Data Exchange

We offer a range of data extraction APIs, securely authenticated plug-in modules allowing full 2-way data exchange across any platform when you add live chat.

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