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Our live-help and free-phone facility is only for businesses requiring information or support on the Click4Assistance product.
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- Proven, Reliable and Robust
- Quick & Simple to Implement
- Many Unique Features
- No Contract or SignUp Fees
- 14 Day Free Trial
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"... Obviously we looked at other products but Click4Assistance come out on top, a fantastic product that I now recommend to all my clients!" |
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Whether you intend to use live help for sales or support purposes, the live
assistance module has been designed with the customer, operator and
organisation in mind. Whatever the size and type of business, our goals are to
ensure the software remains simple to implement, easy to use and full of useful
functionality.
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| The Chat Button |
To add live assistance to your website a small piece of script is added to
the relevant webpage(s) providing the “chat button”, this button automatically
changes state depending on whether operators are available or not. This “chat
button” can also be added to electronic documents for example emails, PDFs, MS
Word or Excel.
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You can design your own style of “chat buttons”, different designs can be
used throughout one or more websites, each can target a specific operator or
department when a conversation is started.
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| Conversation management |
Based on your requirements the solution can provide advanced call routing to
specific operators or departments, conversations can also be taken or allocated
by individual operators.
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Used in conjunction with the built-in CRM contact system, with advanced
profile matching operators have complete details on returning customers
including previous conversations, notes and contact details.
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A range of features just one click away:
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Ability to send links, images and text to the customer
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See which web pages the customer has been viewing
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Call on your colleagues expertise and invite others into the conversation
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Quickly respond and send predefined answers to commonly asked questions
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Interact with the customer and automatically navigate them around your site
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plus much much more...
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| Fully customisable |
Unlike similar products, Click4Assistance provides complete flexibility; the
“chat window” can be fully re-designed ensuring a consistent look and feel
within your website and corporate branding,
customising the live chat software
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