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Our live-help and free-phone facility is only for businesses requiring information or support on the Click4Assistance product.
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Proven to create more leads
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Close sales instantly
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Reduces lost orders
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Up-sell and cross-sell products
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- Live Chat
- Real-time Monitoring
- Proactive Invitations
- Contact System
- 100% Customisable
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"... Obviously we looked at other products but Click4Assistance come out on top, a fantastic product that I now recommend to all my clients!" |
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Click4Assistance connects potential customers browsing your website with
your call centres, support desks and sales teams. This live help software can
be used across all of your corporate sites; visitors now able to reach
departments and representatives with just one click.
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| Higher conversations, larger
orders and fewer lost customers. |
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More sales
– Sites offering live help report a substantial increase in orders. Customers
are three times more likely to make a purchase once they have engaged in
conversation.
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Reduced Abandonments
– Giving the customer the ability to converse at the point of order, decreases
the number of shopping cart abandonments. Customers can now have their
questions answered before making a final commitment to purchase.
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Keeping customers on your site
- Customers with questions on products or services are 85% likely to try
another site for information; the last resort would be to phone or send an
email. Once customers have gone elsewhere it is very unlikely they will return.
Figures prove over 60% of orders are lost in this way.
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Up-sell and Cross-sell
– By engaging with customers allows your representatives to understand their
needs, they can now advise, up-sell or cross-sell other product lines – all
adding to your profits.
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Capture new customers from the competitor
- Less than 1% of Internet businesses are currently offering live help, so send
your new and existing customers a brochure or email showing them how they can
talk with you direct.
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Loyal, Satisfied, Repeat customers - A happy customer will always return
and recommend you to others.
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| Information is power. |
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Gather Information
– Visitor information can be used to show trends, together with which products
and services are showing the most interest. Marketing campaigns can be
monitored and the results strategically used for any future campaigns.
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Marketing and Advertising
- Keywords, search engine and pay-per-click advertisements can all be monitored
through this live help software.
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More leads - During conversations customers details can be taken and
stored within the system. Even if no operators are available Click4Assistance
can capture customer details ready for your sales team to follow up.
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