If you would like to offer your customers a one click way to contact your customer service team look no further. Click4Assistance live help and live support software gives your business the ability to put a sales or support person in your shop.

Reduce your support costs by handling more than one conversation at anytime, giving your customers answers to direct questions. Try our 14 Day Free trial, no contract, no credit card details, add live help to your website today.

• Put a Sales/Support person in your shop - With more and more customers using the internet every day, the need to offer live help is becoming increasing important. Click4Assistance puts your sales or support team just one click away, giving them the ability to answer, support and assist customers while on your website.
• Improved Support - By using a site with live help customers know their issues will be resolved instantly. The majority of online customers want an interactive site that can deal with their problems and concerns immediately. Using live support software enables your company to build stronger improved relationships.
• Know your customers – Conversations, notes and customer details are stored within the system for future reference. While conversing with a customer these previous details can assist to understand the customer’s requirements.
• Don’t wait on emails or phone-calls - The last resort for customers is sending an email enquiry. On average it takes businesses 3 days to reply, by then customers have found their answers and purchased goods elsewhere.

• Live assistance Vs Phone Support – With no hardware, extra phone-lines or line rental it’s easy to see why live help provides a cost effective solution for your customer support department. A representative can answer multiple calls, with no set-up charges or fixed contracts, live help provides an efficient solution with excellent ROI.
• Reduced support costs – Lower overheads, multitasking and more efficient call handling. When customers phone your company they can be waiting, transferred or talking for an average of 30 minutes. Live help brings this down to just a few minutes as the customer is automatically directed to the correct representative who will answer their questions immediately. In the future, customers handled in this manner will save companies up to 75% of their current support costs.
• Multitasking - Providing live help reduces the costs and overheads involved with customer service. Each phone call requires one representative, speaking with one customer at a time. Click4Assistance allows representatives to talk to multiple customers at the same time.