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Our live-help and free-phone facility is only for businesses requiring information or support on the Click4Assistance product.
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- Most online customers have questions before they are willing to purchase
- 85% of customers will try another website if their questions are not answered immediately
- Live help is proven to create more leads and generate more sales
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Proven to create more leads
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Close sales instantly
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Reduces lost orders
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Up-sell and cross-sell products
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"... The support has been great too - easy to setup, and improvements to the software made regularly" |
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- Proven, Reliable and Robust
- Quick & Simple to Implement
- Many Unique Features
- No Contract or SignUp Fees
- 14 Day Free Trial
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This unique technology enables your online business to place a “real person” in
your web-site, or web-store. With just one click, potential customers can now
have their questions and concerns addressed instantly by your knowledgeable
staff.
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Designed for organisations regardless of their size or industry, this live help
software is proven to create more sales leads, increase the number of orders,
while improving the customer’s experience.
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Offer Live Help and Assistance |
| A user-friendly interface allows your staff to
handle any number of conversations, converse using predefined replies and
automatically navigate the customer to specific areas of interest.
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CoBrowse and share web sessions |
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Provide an interactive way to help and collaborate with visitors while browsing
your website. Allowing you to guide visitors through your website and help
complete online forms.
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Monitor Online Visitors in Real-time |
| Details on every visit to your site is stored,
various reports and charts can be used to analyse trends, how the visitor came
to your site and which keywords were used.
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Proactively Offer your Assistance |
| Push invitations to customers asking “Would you like
some assistance?”, an unlimited number of invitations can be created
and displayed based on your specific rules.
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Automatically Phone the Customer |
| Connect the customer and operator automatically
through the normal telephone network (or VoIP), prompt the visitor for their
phone number and both parties phones will ring.
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Integrated Contact System |
| Create contacts and store associated conversations
and notes, when a customer returns you have all their details to hand.
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100% Customisable |
| The chat window can be completely redesigned based
on your website and requirements, you can determine which optional and
mandatory information is gathered before and after each conversation.
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By simply downloading our free trial and placing a small piece of script into
your webpage, your sales or support team can assist, monitor and engage with
online customers right now!
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