Our live chat software offers you the flexibility like no other product. The chat window, chat buttons and proactive invitations are totally customisable, their look, design and workflow can be configured 100%, ensuring a seamless fit into any website.

Gather information

Optional or mandatory details can be gathered from the visitor before the conversation is started, configured by you these details are displayed and stored against each conversation.

Call-back form

A call-back form can be used when no operators are available to take live conversations, this form is fully customisable and allows details to be gathered from the visitor which are then emailed to an operator for a follow-up.

Conversation window

Like all other forms the conversation window is fully configurable. During the conversation you have the ability to show and rotate promotional and advertising content. The textual conversation can easily be turned into a phone-call with the “Phone4Assistance” feature.

Surveys

Once the conversation has ended the customer’s feedback can be gathered using the survey form. Fully configurable, surveys are used to assist your organisation to improve customer support and satisfaction.