Click4Assistance is a “sales tool” for your website, it allows you to converse, monitor and engage with customers that are browsing your web site right now!

If you have spent time, effort and money designing your web site or trying to improve your rankings Click4Assistance provides the missing link by allowing you to converse with potential customers browsing your site.

So why does my company need Click4Assistance?

As a potential customer viewing a website, you must have been in a situation where you just wanted a quick answer to simple question which you can’t seem to find, or you have had trouble locating the right page of a site?

Would you send an email, pick up the phone, or try another website?

Now imagine, there was a “chat button” offering you instant live assistance, which option would you choose?

Click4Assistance allows your business to answer questions from customers quickly and simply, while improving the customer experience!

We can even handle the enquiries for you...

If resourcing the inbound conversations maybe an issue for you, we can handle them! Click4Assistance has teamed up with a leading UK call-handling service, allowing chat conversations to be handled on your behalf 24/7. Leads and sales enquiries can be presented to you via phone or email by a dedicated team, ask us for more details on this bespoke service...

Click4Assistance connects potential customers browsing your website with your call centres, support desks and sales teams. This live help software can be used across all of your corporate sites; visitors are now able to reach departments and representatives with just one click.

Higher conversations, larger orders and fewer lost customers.

• More sales – Sites offering live help report a substantial increase in orders. Customers are three times more likely to make a purchase once they have engaged in conversation.
• Reduced Abandonments – Giving the customer the ability to converse at the point of order, decreases the number of shopping cart abandonments, loss of subscriptions, loss of new accounts etc. Customers can now have their questions answered before making a final commitment to purchase.
• Keeping customers on your site - Customers with questions on products or services are 85% likely to try another site for information; the last resort would be to phone or send an email. Once customers have gone elsewhere it is very unlikely they will return. Figures prove over 60% of orders are lost in this way.
• Up-sell and Cross-sell – By engaging with customers allows your representatives to understand their needs, they can now advise, up-sell or cross-sell other product lines – all adding to your profits.
• Capture new customers from the competitor - Less than 1% of Internet businesses are currently offering live help, so send your new and existing customers a brochure or email showing them how they can talk with you direct.
• Loyal, Satisfied, Repeat customers - A happy customer will always return and recommend you to others.

Information is power.

• Gather Information – Visitor information can be used to show trends, together with which products and services are showing the most interest. Marketing campaigns can be monitored and the results strategically used for any future campaigns.
• Marketing and Advertising - Keywords, search engine and pay-per-click advertisements can all be monitored through this live help software.
• More leads - During conversations customers details can be taken and stored within the system. Even if no operators are available Click4Assistance can capture customer details ready for your sales team to follow up.

If you would like to offer your customers a one click way to contact your customer service team look no further. Click4Assistance live help and live support software gives your business the ability to put a sales or support person in your shop.

Providing better support.

• Put a Sales/Support person in your shop - With more and more customers using the internet every day, the need to offer live help is becoming increasing important. Click4Assistance puts your sales or support team just one click away, giving them the ability to answer, support and assist customers while on your website.
• Improved Support - By using a site with live help customers know their issues will be resolved instantly. The majority of online customers want an interactive site that can deal with their problems and concerns immediately. Using live support software enables your company to build stronger and improved relationships.
• Know your customers – Conversations, notes and customer details are stored within the system for future reference. While conversing with a customer these previous details can assist you to understand the customer’s requirements.
• Don’t wait on emails or phone-calls - The last resort for customers is sending an email enquiry. On average it takes businesses 3 days to reply, by then customers have found their answers and purchased goods elsewhere.

Cost effective.

• Live assistance Vs Phone Support – With no hardware, extra phone-lines or line rental it’s easy to see why live help provides a cost effective solution for your customer support department. A representative can answer multiple calls, with no set-up charges or fixed contracts, live help provides an efficient solution with excellent ROI.
• Reduced support costs – Lower overheads, multitasking and more efficient call handling. When customers phone your organisation they could be waiting, transferred or talking for an average of 30 wasted minutes. Live help can benefit your organisation and your customers. They are automatically routed to the correct representative who can answer their questions immediately or direct them to the relevant page on your website. In the future, customers handled in this manner will save organisations up to 75% of their current support costs.
• Multitasking - Providing live help reduces the costs and overheads involved with customer service. Each phone call requires one representative, speaking with one customer at a time. Click4Assistance allows representatives to talk to multiple customers at the same time.

How do I add this to my website?

Click4Assistance has been designed to be easily implemented within any website, just download and install the 14 day no-obligation free-trial, create an account and log-in. Once logged in you are given a small piece of script which can be copied into your website, giving you a chat button…. Its as simple as that!

Can I change the design of the chat window?

Yes, the solution is the most customisable product on the market, you can design your own chat buttons, chat window and proactive invitations, including what information is gathered from the customer before the conversation starts and when they fill in surveys.

Does it work on any PC?

The solution works on any Microsoft based operating system, including Windows 2000, XP and Vista. It can also run on some Apple Macs if a windows emulator is used, for example “Parallels”

Can I use it on more than one PC?

The software can be installed on any number of PCs as long as it has an internet connection, allowing you to resource the handling of chats throughout your office or even from home.

What happens when I’m not online?

You have the ability to “hide” the chat button from potential customers, or the system will automatically change the chat button to “Leave us a message”, when clicked up, the customer can leave their contact details which are then emailed to you for a follow-up.

Can the chats be saved?

When a chat has finished you have the ability to either delete the conversation or archive it for future reference. If the chat is archived you can categorise it and add notes, you can even create a contact and assign the conversation to them.

My trial has ended, how do I subscribe to the solution?

Use this link to log-in, enter details of your company, the number of operators you wish to subscribe with and whether you wish to take advantage of our annual discount offer.

Are you based in the UK?

Yes, the majority of our clients are also from the UK, allowing us to provide you with support when its needed.

I have a number of websites; can it be used on them all?

Yes, the solution can be used on any number of sites your company owns, and at no extra cost!

Are there any setup fees?

No, you just pay on a monthly subscription basis (unless you wish to pay for a year in advance)

Is there a contract, what’s the tie-in period?

You subscribe to the solution on a 30 day rolling agreement, if you wish to terminate all we ask is 30 days written notice of termination.