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Our live-help and free-phone facility is only for businesses requiring information or support on the Click4Assistance product.
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| Overview |
Your privacy is very important to us. Please read this Privacy Policy to
learn about the ways in which we use and protect your personal information.
Click4Assistance have produced this privacy policy because we are committed to
protecting the privacy of our clients and potential customers. Our success is
built on our ability to maintain trust.
By accepting this Privacy Policy, you expressly consent to our use and
disclosure of your personal information in the manner outlined in this Privacy
Policy. If you object to this use and disclosure please do not register with
us.
Our services are not available to children and we ask that persons under the
age of 18 do not submit any personal information to us. If you are under 18
years old, you can use this service only in conjunction with and under the
supervision of a parent or guardian.
If you have additional questions regarding Click4Assistance privacy, please
contact our support department.
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| About us and the information we collect
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Click4Assistance is a leading UK provider of technology allowing the
ability of two or more parties to converse in real time using the Internet and
its associated protocols. We are an application service provider (ASP) that
offers the use of our technology to our customers and in turn their customers.
Due to the technology involved we collect and store information on behalf of
these customers, together with information collected through our own website
and its associated products.
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| What information do we collect during account registration? |
To use the solution an account must first be created with us. During this
registration process your company contact details are taken and held against
the account in question. This information is only for contact purposes while
the actual account remains active.
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| What information do we collect during live assistance? |
When a conversation starts between a visitor and a representative from a
company using the Click4Assistance solution, various data is collected
depending on how the chat window is configured.
This data can consist of gathered information before the conversation starts,
for example, the visitor’s name and email address. During the conversation all
correspondence sent between the parties involved is held on our systems. Once
the conversation has ended this correspondence is deleted unless archived by
the representative. After the conversation has ended the visitor can be asked
to supply information for survey purposes (this is optional). This data is held
if the conversation is archived.
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| What information do we collect during visitor tracking? |
When using the tracking facility we log browser information including the
visitors IP address, type of browser and operating system. This information is
supplied to our customers providing them with a full statistics relating to the
traffic on their website.
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| Security |
We use industry standard practices to safeguard the confidentiality of your
personal identifiable information, including encryption, "firewalls”, and
Secure Socket Layers. Click4Assistance treats data as an asset that must be
protected against loss and unauthorised access. We employ many different
security techniques to protect such data from unauthorised access by users
inside and outside the company. However, we would like to make our visitors and
customers aware that perfect security does not exist on the Internet.
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