Initial live chat implementation
Live chat can be added to any business website in a matter of minutes, by simply copying a small piece of script into the desired website. Once added, the live chat button will appear in the location you desire.
This live chat button will change state depending on the availability of your operators, toggling between an “online” and “offline” image. Should a visitor click on an offline button they will be taken to a call-back form allowing you to collect their information which then gets automatically emailed to you.
When operators are available, the visitor will be asked to enter the name (you can request any other information at this point, for example, their email address, telephone number etc). Once entered the visitor will be instantly taken to a live chat with one of your operators.
Handling live chats
We understand some businesses are reluctant when it comes to add live chat, this is usually due to never using this type of technology before, we can only assume picking up the telephone the first time it rang to be as daunting.
Click4Assistance was designed with usability in mind, a primary aim was to ensure live chats are handled in the most effectively and efficient manner possible. A number of features have are included to help operators during the live chat conversation.
- Automatically redirect the visitor to any page on your website
- Select an answer from an unlimited number of pre-defined responses.
- Allow the system to suggest answers for you
Further details on how to add live chat to your website can be found here.