How you help your customers and clients when you add live chat to website
When you add live chat to your website you immediately become accessible to your visitors, prospective customers and clients, and existing customers and clients. A great thing about adding live chat to your website, especially from Click4Assistance, is that there are multiple modes of reaching out to you. For example, your visitors can
- Click the chat button and start chatting with you
- Leave a message so that you can get back to them later
- Immediately access canned responses in case the question is already been asked multiple times
Even after initiating a chat session, they can
- Do text chat
- Do video chat
It's a matter of great importance that people can get in touch with you when they need your help. Whether they are seeking some casual answer or they are really stuck, just the fact that you are just a click away is a great confidence booster. 82% online shoppers have said that their perception immediately changes for good when they see that a live chat has been added to the website and there is actually a person who is waiting to provide help.
So how do you help your visitors as well as customers and clients when you add live chat to your website?
You can prepare canned responses to most of the questions that pop up frequently. This way you don't even have to intervene. The moment your visitor starts typing in the question, the answer begins to appear – if it exists. This increases efficiency and reduces scope for error.
When you add live chat to your website from Click4Assistance, you also get 256-bit encryption security so people can easily exchange confidential documents with you (PDFs and Word documents). In case they don't know how to use their credit card to make payment you can simply accept their credit card details through the chat window (remember that exchanging confidential information is totally secure).
From your end you can also control which pages are displayed to your visitor. For example if he or she cannot figure out how to go to a particular section on your website, from your end you can redirect his or her browser to that particular section. This can be a great help for people who cannot figure out how to access certain pages on your website.