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Live Chat Software: Blogs & Information (Archive: Apr/2014: Page 1)

A library of information relating to live chat software, including news, articles and blogs.

Archive: Apr/2014

 
Online Chat Software-Spelling Matters in Customer Service

Online Chat Software-Spelling Matters in Customer Service

Posted on 17/04/2014

Of the 1,000
UK consumers questioned by disruptive-communications.com, 29.09% cited poor spelling or grammar as their top pet peeve. Charles Duncombe, a reputable online entrepreneur, measured the revenue per visitor to tightsplease.co.uk website and discovered that turnover was twice as high after correcting a spelling mistake. The point is that spelling matters.