Grow your business manifold with our live chat software
You will be surprised to know how much business you lose when people abandon your shopping cart midway. There are tell-tale signs when people abandon your shopping cart and in most of the cases, it is some confusion regarding making the payment or selecting various options in order to complete the transaction. Sometimes there is a particular feature a prospective customer is looking for. Although that feature is present in your product, somehow your prospective customer cannot find that out. This can be a lost opportunity because these days when you lose a customer, you don’t just lose one customer, you lose a complete chain of customers that could have been referred to you by this particular customer (thanks to social networking websites).
So as soon as you notice that although someone is in the process of making the payment she is halting here and there searching for some piece of information, you can start a chat. After a few weeks of data gathering you will be easily able to develop an intelligence to find out exactly what information is missing and exactly at what juncture that information is missed. At this juncture you can initiate a chat session with the person and take care of the problem, assisting that person to make the purchase.