A big part of chat solutions is website analytics
Before you can initiate a chat session you need to know what your visitor has been up to. The chat support software from Click4Assistance can tell you from where (which web page or blog post) the visitor entered your website, which website or search engine has sent him and if it was the search engine that sent him, what keyword or key phrase the visitor used in order to arrive at your website, what all pages he has visited, where he has spent the most time and which are the pages that he has repeatedly visited. Our chat solution also tells you whether he is a repeat visitor or a first time visitors.
Aside from these statistics you can also find out from which geographic location your visitor has logged on and if he represents a company. If he is a registered visitor then all the associated details are immediately available to you along with the archives of previous chat sessions.
Yes, each and every chat session is saved. These are called chat transcripts. In fact one of the greatest benefits of using chat solutions for websites is that you can save the transcripts so that you can refer back to them whenever you need to refresh your memory. In the similar vein, even your visitor can save the chat transcripts on his or her computer in text format.