Information on Live Chat Software

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Instant connection with your visitors

Fully featured Web Chat Software from the Premier UK Provider


Get Mobile!

Multi device + 100% customisable = improved customer experience


UK Based!

Instant phone support when you need it with our UK based team


Secure & Compliant

Data stored in Telecity UK
Conforms to PCI, DPA FCA, ISO 9001, 27001 regulations


100% Customisable

Flexible for a seamless fit within your website


Live Chat Software: "Experiences" by Click4Assistance

A complete live chat software solution for your website. With packages to suit every budget, the Click4Assistance solution is designed for all organisations regardless of size or industry. See a return on minimal investment instantly.

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Small & Medium Business
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Corporate Organisations
Web Chat Software
Select your business type


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Real-time Live Chat Facility

Simple to implement, 100% customisable and packed with useful features to save you time.

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Proactively Engage

Approach visitors on your website offering them help and assistance during their journey.

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Monitor in Real Time

Watch visitors in real-time as they browse your website, identify how they arrived, their location, plus much more.

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A fully integrated 1 or 2 way video chat and voice facility - just plug-in your webcam for face-to-face connection.

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Contact forms with limitless options: design multiple fully configurable forms, gather lead information, offer demonstrations or gather feedback.

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Flexible live chat software with integration into CRM systems, Social Media platforms and Google Analytics.

Just some of the tools within a single live chat solution, brought to you by a UK-based live chat provider offering excellent customer support.


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Our knowledgeable team continues to help businesses throughout the UK including Harveys, Which?, University of Liverpool and many more household names. See our testimonials and case studies for more information.

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One-on-one consultations with your own UK-based account manager ensure we understand your business objectives in order to optimise results. We build long lasting relationships with our customers and remain committed with continuous analysis and suggestions for improvement.

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The most customisable solution on the market ensures a seamless fit with your website. Constant R&D ensures we stay one step ahead of expectations and that you’re armed with the very latest technology.

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A big thank you to our happy customers for their kind words...

"I think the customer service is excellent. We have a very good account manager that has the ability to translate technical information into a language that's easy to understand. Everyone in the business has been very impressed with the Click4Assistance software."

UK Power Networks · Jenny Causer

"My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. We are now in the process of developing our new connection and are finding the process relatively simple and stress-free."

Destinology · Paul Marshall

"Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online."

Harveys · Perry Braun

"We have found working with click4assistance a delight. The product has all the functionality we need and it is great value for money. The support received from the team has been brilliant and fast and the team at Click4Assistance have been on hand to help us when we needed it."

London Borough of Waltham Forest · Tracy Cox

"I extensively reviewed the market when I looked at providing web chat for our UK website. They have helped me every step of the way and assisted in configuration and design of our chat. They are always available on the phone (or web chat) and I cannot fault their service."

Cruise & Maritime · Dean Medley

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