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Online Chat Software - Packed Full of Features

Our Online Chat Software includes a multitude of features and functionality, check out our overview of the main areas below.

Online chat software

LIVE CHAT

With fully customisable chat windows and buttons, your potential customers can be assured they have an instant connection with your experts. Easy to implement and simple to use, this online chat software is packed full of features to make life easy.

Tablet and smartphone mobile devices showing live chat support software chat window and call back form

Customisable
Improve customer experience on mobile devices with compatible, fully responsive windows; ensuring your visitors can contact you anytime, anywhere.


Feature Rich
Pre defined replies for quick accurate answers, auto navigation to aid your visitors journey, co browse, file transfer and more...


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ENGAGE

Approach visitors on your website while they browse to offer help and advice during their journey. Customers can now have their questions answered leading to higher conversion rates and increased qualified leads.

Page on website with a proactive chat invitation image showing how to offer help and advice by adding live chat to a website

Proactive Assistance
Intervene when card payments fail, if potential customers hesitate during their journey, or on known areas of abandonment, with fully customisable invitations to chat.

Increased Contact
Optimised automatic chat invitations have been proven to increase chat uptake by up to 200%, ensuring your visitors speak to your team, not your competitors.

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WEBSITE ANALYTICS

How well do you understand your website visitors? Real time identification of who’s on your website, the duration of their visit and which pages they are viewing, ensures you remain fully informed of your visitors behaviour.

Image showing real time information available when using online chat software, includes map of location, date and time of visit

Identify Location
Click4Assistance online chat software will provide you with the geographical location of your visitor, you can even view the visitors location on a map!

Prospect Detection
Identify the names of companies visiting your site, and achieve advanced prospect detection with our unique hotspots.

Conversion Tracking
Receive alerts in real time when a visitor converts on your website, whether it’s a purchase, form completion or contact request.

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smartCONTACT

Laptop, tablet and smartphone mobile devices showing call back, survey and data gathering forms available when you add live chat to a website

Use SmartContact buttons on your website to open a world of opportunities to your visitor. This unique, fully customisable functionality allows you to present individual forms or build multiple contact requests into a single form.

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eyeCONTACT

Connect with your visitor face to face using a 2-way video and voice feed, or broadcast your agents with a 1-way feed similar to Amazon Mayday.

Videochat window within the Click4Assistance website chat software
  • Fully integrated, you only need a microphone and webcam.
  • Body language accounts for 93% of human communication.
  • Build trust with your visitors.


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bar chart icon for reporting within online chat software

Reporting
Click4Assistance includes over 60 reports ranging from summary information about chat operations through to detailed operator productivity statistics. Bespoke reports can be configured for individual operational reporting needs.

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Integration
From integration with off the shelf CRM systems to bespoke projects for full data continuity with legacy systems, the in-house Click4Assistance development team will consult and implement a solution specific to your requirements.

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Customisation
Whether you choose to brand the solution in-house, or instruct our design team, the customisation module allows complete flexibility when designing all visitor facing aspects of the solution.

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