What should you choose? Remotely-hosted live chat or self-hosted live chat software?
It depends on the degree of involvement that you want. In a remotely hosted live chat service you are simply using the frontend while the backend is being taken care of by the hosting company. This type of usage is called SaaS Software as a Service. With the remotely-hosted live chat service you don’t require much technical knowledge (although, even with our self-hosted live chat application you don’t require much technical knowledge). All you need to do is embed a small script somewhere on your website so that it is initiated whenever your main page or one of the sub-pages is loaded on user’s browser.