Why websites with the live chat application do more business compared to those that don't?
The reason is quite simple. When people come to your website and noticed a chat icon or a chat button, they instinctively want to contact you in case they have a doubt or a problem. Calling you on phone might be a hassle. Even writing an email may tax their patience. But a chat can happen immediately. When they see functional live chat software on your website they know that somebody is just round the corner in case they need help.
Even you can approach them if you feel they need your help. Suppose someone is stuck on a particular page for a long time (you will have an idea normally how much time people spend on particular pages). This can indicate you that you should offer help.
How does this happen? How do you gather intelligence that enable you to understand the behaviour of people on your website?
Our live chat application comes with powerful web analytics capabilities that tell you everything you need to know about your visitors while she is on your website. Such behavioural patterns can be saved by you in a database for intelligence gathering and analysis. By the time you have used our live chat application, and provided you have been preserving the behavioural data in a systematic manner, you will have a clear picture of normally how people behave while going through various sections on your website. For example, if people are abandoning your shopping cart, you will be able to know precisely at what point they abandon. Just before this point would be a good juncture to initiate a conversation using our live chat application and politely ask if they are facing some problem or developing some doubts.