Engage your customers when it really matters by having live chat on your website
Do you know that when you have live chat on your website 8 out of 9 times the issues are resolved on the spot? Even a small exchange can turn your casual visitors into paying customers. You can lead them to the right direction in case they are feeling lost or cannot make sense of your checkout process. In case they are having some doubts you can clear away those doubts there and then.
The problem with telephone is if a person needs to talk to you immediately the thought that he or she may have to first locate your number, then pick up the phone, then make the call, then worry about being put on hold and then not being sure whether he or she will be able to get through the right person, may deter him or her from making the call. Live chat on your website gives a sense of immediacy.
He or she may have the same attitude towards sending you email. It requires effort to first locate your email ID, then log into his or her email account, type in the message, send email and then wait for it. These days people want immediate answers to their problems. Live chat on your website provides that.