What the next 10 years have in store for live chat..
There certainly won’t be any decline in communication; the largest Tech companies are investing heavily in these types of technologies, from “smarter” mobile phones to artificial intelligence (AI). We have thousands of years communication ingrained in our souls and the recent past figures only show this need and urge is getting stronger.
Recently both SME and enterprise businesses are becoming aware of the benefits and advantages live chat software offers, being able to allow potential clients and actual customers the ability to communicate via text in both a sales or support situation. With the internet being more and more competitive across most industries, it would be difficult to see in the future why business wouldn’t offer text based communication.
Unfortunately, with a simple, cost-effective means of communication, there will also be misuse, we have experienced decades of email based “spam”, recently texted-based messaging is now being used for unsolicited sales purposes, it won’t be long before the major leaders in real-time communication will take advantage of these techniques.
In the 70s entrepreneurs and developers pushed boundaries as they were aware this technology is what humans wanted from a digital world, moving into 2020 our current generation expect simple, text-based communication, they will unknowingly become the driving force.