Encourage them to have a conversation with you with our live chat software
You can strategically place the live chat software icon on your website so that the moment they feel like contacting someone, they can instinctively click the chat icon or tap it and start a conversation with one of your representatives. Even casual conversations can turn into great business opportunities if they are carefully managed.
Our non-intrusive chat prompts can invite people to have a chat with you using the live chat software as soon as they land on your website. As already mentioned, the prompts will be totally non-intrusive and so your visitors won't be annoyed. These chat prompts or pop-ups can be manually initiated by you or they can be automated so that they are triggered after, say 5 seconds or 10 seconds.
You can also make the chat prompts event-based. Suppose you want to have a conversation with your visitor when he or she visits a particular section on your website. Two actions need to happen – you need to be notified that the person has reached the particular section, and then you should be able to initiate a chat session with that person. This is easily made possible with our live chat for websites. Our toolbox allows you to track every movement of your visitor so that you can initiate chat sessions at strategic points to maximise the benefit of your interactions.
Another point where many people leave your website is when they abandon your shopping cart midway. This happens when they cannot figure out how to proceed. Maybe at some point they get confused or are unsure of whether they are actually buying what they need. There are some tell-tale signs that our live chat software can tell you over a period of time and then you can use these tell-tale signs to offer help at a particular juncture and stop these people from abandoning your shopping cart. This small feature can tremendously improve the performance of your website.