Information on Live Chat Software

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Live Chat Software for Universities

Les Ebdon recently said that outreach is the best thing universities could do with their access funds.


At a time when OFFA is driving towards inclusive education access policies, more Universities are embracing Live Chat than ever before.

Creating a personal, immediate connection between faculty staff and potential or existing students enables more transparent communication, available to anybody.


It’s preferred, accessible and free!

Instant text based messaging is now the preferred method of communication for 16-25 year olds and is invaluable for students with hearing impairment. Any students can communicate with your organisation at no cost, a simple click on a button within your website creates an instant connection, allowing the student to receive answers to their questions in real time.



  • Answer a range of questions from simple course enquiries and entry requirements through to funding and accommodation queries or pastoral care.
  • Administrative staff can handle multiple chats increasing productivity, with significant time savings for both operators and students.
  • Improves student recruitment and brand perception.


Does it work?

Yes it does! Click4Assistance is working with many Universities across the UK with excellent results.

With unprecedented success, University of Liverpool have been using their Live Chat service to manage accommodation enquiries, with a view to rolling the solution out across many departments within the faculty.


Glyndwr University have reported increased interest from international students as a direct result of their Live Chat facility.

"[Click4Assistance has] very helpful staff who are able to help you at the click of a button. The software is working great on our website!" - Glyndwr University - Ms Antonia Jones – Media Communications Manager




Our University Co-ordinator is available to share our experience and knowledge, and discuss how Live Chat Software can help improve your enrolments. To arrange an initial consultation enter your details below or call on 0845 123 5871.



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