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What are the advantages of having live chat on your website?

Are you wondering what are the advantages of having live chat on website? This is a question that often crops up whenever a new technology is being considered for your business and this is natural. Unless you have tried and tested something yourself it is often very difficult to realise its importance. Although we are no longer in the early days of live chat for websites, there are still many entrepreneurs and businesses who wonder what are the advantages of installing chat software for website. On this page we are going to explain why your website needs live chat for business and what are its advantages of live chat on websites.

Advantages of live chat on website

12 advantages of having live chat on website

  1. Real-time interactivity: The real-time experience is missing on most of the websites. It's mostly a lonely affair when you visit a website and try to make a purchase. There is nobody to help you. The ability to interact in real-time encourages people to contact you whether they are trying to make a purchase or simply seek some information related to your business.
  2. Live chat on website allows you to reach out to people: Why wait for your visitors to reach out to you when you can take proactive action and invite them to have a chat with you? You can either initiate automatic chat invitations as soon as someone enters your website (or at a specified time, or, in a particular section) or you can manually trigger an instance yourself.
  3. Initiate chat conversations at strategic points: Over a period of time you will notice when exactly people abandon your shopping cart and leave your website. These are the points when you can volunteer to help.
  4. Monitor the activities on your website: One of the biggest advantages of live chat on website, especially when you get it from Click4Assistance, is that you get a set of tools that allow you to monitor every activity of your visitors on your website. You can actually observe them moving from page to page and checking out various items. You can get their geographic location. You can know the language they speak. In case they have come from a search engine you know which keyword they used that made them come to your website. Even if they leave your website, you will know exactly which page on your website made them leave it.
  5. Chat routing made easier: If you have a large organisation the advantage of using our live chat for websites is that you can route chat to other employees in case you are not available to handle the query.
  6. Carry out unlimited chats: The ability to open up unlimited windows is one of the greatest advantages of using live chat for business. This way even a single support person can handle multiple queries at the same time, suddenly increasing your productivity manifold.
  7. Internet across multiple devices: When you use chat software for website from Click4Assistance you are not confined to just your computer or laptop. Our live chat application can be used across multiple devices including smart phones and tablets.
  8. Talk to your customers just the way they want: One of the coolest advantages of using live chat on your website from Click4Assistance is that aside from text chat, you can also hold video and audio chats with your customers and visitors.
  9. Integrate with your existing systems: Using a legacy CRM? Would you like to integrate your social media marketing and Google analytics tools with our live chat? You can do it with our chat software for websites.
  10. Completely scalable live chat solution: The list of advantages doesn't just confine to the features. On your website you can scale our live chat according to the size of your business. This way your live chat is neither over utilised nor underutilised. You can scale your operations as well as cost according to the size of your business.
  11. Completely UK-based support: Getting live chat on your website from Click4Assistance makes sense especially if you are UK-based. Our entire team of developers, marketers and support providers is based in the UK. We speak your language in your accent and we totally understand your problems. Best, we work during your work hours.
  12. You can use our live chat on your website for free: Yes, the trial version comes totally free.

Make use of the advantages that come with our live chat for website

There is nothing to stop you from installing live chat on your website today. Just register on our website in order to get the software. Once you have downloaded the software, you can add the script to your website; you are ready to use live chat on your website.

Advantages of live chat on website

Advantages of live chat on website
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