Live chat support for websites with full blown features
Our live chat support for websites comes with a wide array of features that put you in the driving seat. What's the best way to have a conversation with a person? By knowing as much as possible about the person. The web analytics tool that comes with our live chat support software can easily track the activities when people are on your website. You can actually see which pages they are visiting and how much time they are spending on individual pages. When you initiate a chat conversation with them, you know the current location on your website. The tool also tells you the previous website they were visiting and the keyword they used in case they came to your website from a search engine.
The 256-bit encryption ensures complete safety of your conversations. You can easily share documents and confidential information with people. The encryption technology hides any credit card details just in case your visitor overshares.
60% people leave your shopping cart midway either because there is some confusion or they haven't yet gotten used to making credit card payments. These are the times when you can provide them timely assistance.
You can chat with people in multiple ways. For example, live chat support software doesn't necessarily mean text chatting. You can also have video chats with your visitors and customers in case they want a personal, face-to-face interaction with you. You can also have all your chats with them.
In case of text chat, in the end of the chat the transcript is emailed to both the parties in a complete secure manner.