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Pricing for Live Chat Software on your Website

A package to suit every type of business and budget!
Fully Transparent Prices, No Set-up Fees or Hidden Costs, No Lengthy Contacts.

Live Chat on website

PACKAGES

ANNUAL
MONTHLY
ANNUAL
MONTHLY

No lengthy contracts - just a 30 day rolling agreement.

LITE
Entry-level for live chat on your personal website
£6.95
per month
Suitable for the smaller business when used on a single website with one operator.
PROFESSIONAL
Our most POPULAR package
Special Offer
£24.95 per month
For life of your subscription
Additional licences
ONLY £14.95 per month
ENTERPRISE
For the larger organisation
from £59.95
per month
Designed for larger organisations with advanced reporting and integration requirements.
LITE
Entry-level for live chat on your personal website
£6.95
per month
Suitable for the smaller business when used on a single website with one operator.
PROFESSIONAL
Our most POPULAR package
Special Offer
£24.95 per month
For life of your subscription
Additional licences
ONLY £14.95 per month
ENTERPRISE
For the larger organisation
from £59.95
per month
Designed for larger organisations with advanced reporting and integration requirements.
TRY OUR: 21 Day Free Trial

COMPARISON

Use our comparison table below to help you choose the package that suits your needs.

LITE PROFESSIONAL ENTERPRISE
Live Chat on website for unlimited chats   Unlimited Chats
Add web chat software to website for unlimited chats included within Lite package Add web chat software to your website for unlimited chats included within Professional package Add live chat on website for unlimited chats included within Enterprise package
The best live chat software includes advanced security   Advanced Security
The best web chat software includes advanced security for the lite package Best online chat software includes advanced security for the professionalpackage The best live chat solution includes advanced security for the enterprise package
The Click4Assistance live chat service includes support   Support included
Email only The Click4Assistance live chat service includes telephone, chat and email support in the professional package The Click4Assistance live chat service includes telephone, chat and email support in the enterprise package
You can create multiple departments within web chat software   Unlimited departments
  You can create multiple departments within web chat software when subscribing to the professional package You can create multiple departments within web chat software when subscribing to the enterprise packagee
Website chat software includes advanced chat routing   Chat Routing
Website chat software includes advanced chat routing in the professional package Website chat software includes advanced chat routing in the enterprise package
This live chat widget includes full customisability   Customisation
This live chat widget includes full customisability in the professional package This live chat widget includes full customisability in the enteprise package
Live chat support software allows you to send automatic invitations    Automated Invites
Live chat support software allows you to send automatic invitations to chat to your visitors on the professional package Live chat support software allows you to send automatic invitations to chat to your visitors on the enterprise packagee
Co browsing is included within website chat software   Co browsing
Co browsing is included within the professional package of website chat software Co browsing is included within the enterpise package of website chat software
online chat software includes the ability to track visitors   Visitor Tracking & Geo Coding
The professioanl package of online chat software includes the ability to track visitors in real timee The Enterprise package of online chat software includes the ability to track visitors in real timee
Best live web software includes 3rd party integration   3rd party integration
Best live chat solution includes 3rd party integration capabilities in the enterprise package
Click4Assistance live chat solution includes our unique visitor management system   VMS including Conversions and Forensics
Click4Assistance web chat software includes our unique visitor management system in the enterprise package
Web Chat Software Reports   Reporting
Basic Enhanced Advanced

FULL COMPARISON LIST

FAQs

Not ready to go live just yet? No problem, the software contains a testing platform enabling you to experience the full range of functions available without any changes to your website!

Q. Which package is right for me?
A. If you are not sure about the level of functionality you require, you can trial the full version for free or speak to a Click4Assistance account manager for help or advice. For general guidance, the professional package suits business websites with up to 15,000 page impressions a month.

Q. Is there a contract? What’s the tie-in period?
A. Subscription is based on a 30 day rolling agreement, with just 30 days notice of cancellation required. We also offer an annual subscription which attracts a 10% discount when paid in advance.

Q. Are there any setup fees?
A. No, it’s free to download the software, add live chat on your website and we will even customise the chat window for you at no charge if you subscribe for the annual agreement.

Q. How do the licences work?
A. The licences work on a concurrent basis. That means you can set up as many user profiles as required, and download multiple instances of the software, you only need purchase licences for the amount of users that will be logged in at the same time.

Q. Is there a support fee?
A. Full support is included with your subscription. Your dedicated UK based account manager will handle any enquiries you may have and ensure you receive top rate customer service.

Q. How do I pay?
A. Subscription payments are made via direct debit; this reduces administration and ensures you remain in full control. You will receive a VAT invoice for your records.

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OUR CUSTOMERS

DON'T JUST TAKE OUR WORD FOR IT

A big thank you to our happy customers for their kind words...

"I think the customer service is excellent. We have a very good account manager that has the ability to translate technical information into a language that's easy to understand. Everyone in the business has been very impressed with the Click4Assistance software."

UK Power Networks · Jenny Carter

"My dealings with Click4Assistance have made a refreshing change from our current chat solution provider and were a contributory factor in our decision to switch. We are now in the process of developing our new connection and are finding the process relatively simple and stress-free."

Destinology · Paul Marshall

"Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online."

Harveys · Perry Braun

"We have found working with click4assistance a delight. The product has all the functionality we need and it is great value for money. The support received from the team has been brilliant and fast and the team at Click4Assistance have been on hand to help us when we needed it."

London Borough of Waltham Forest · Tracy Cox

"I extensively reviewed the market when I looked at providing web chat for our UK website. They have helped me every step of the way and assisted in configuration and design of our chat. They are always available on the phone (or web chat) and I cannot fault their service."

Cruise & Maritime · Dean Medley

More testimonials >

99% of our customers are UK based, and so are we...

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  • Experts on implementation & UK best practices
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