Why can’t I use Skype as an alternative to a free Live Chat Service?
Skype is a great tool which has been around for many years, offering free calls to user, a fantastic product which allows live chat communication as well as video chat, with millions of users across the globe using it.
Unfortunately this all comes with two major down-falls when it comes to a business class free live chat software solution.
Number 1 – In order to accept a visitor attempting to starting a chat, voice or video conversation somebody in your company needs to be online and available to handle the incoming chats. These chats can only be routed to one skype address, so the designated member of staff cannot take time-off, be sick or take a holiday!
Number 2 – Both a member of your staff and the visitor must be online and available when a chat is started, most business is carried out between 9-5 weekdays when your potential customers are at work, they probably don’t have their personal skype installed, even if they did it would be unlikely they would use it.