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For Better Customer Service, Busy Santa Looks to Live Chat and Chatbots
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14 December 2018

Gemma Baker

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For Better Customer Service, Busy Santa Looks to Live Chat and Chatbots

Gone are the days when Santa, who’s also known as Father Christmas to some people, just received letters from the world’s boys and girls. Digital technology has also transformed the way people make contact with him to implore him to make their dreams come true. Today, he has to think about, mobile, email, telephone, live chat and chatbots. So, technology is vital to his ability to deliver better customer service – and this includes allowing parents and children to use chatbots as a self-service option.


All of this has led him over the last year to put a digital transformation programme in place, to ensure that parents and children can ‘speak’ to his Customer Elf Representatives to meet their requests and resolve any issues that arise with their orders as customers. He hopes that the programme will also enable him to more efficiently and effectively measure is organisation’s ability to meet customer expectations – including his ability to deliver what everyone wants for Christmas.

Click here to read the full article on Digitalisation World

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UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






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