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Coming to a Live Chat Software Dashboard near you
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21 March 2013

Gemma Baker

156

Coming to a Live Chat Software Dashboard near you

Keep an eye on your Click4Assistance live chat software dashboard, as we’re rolling out a brand new update in the very near future. To improve usability, we've been working on the dashboard so it can resize and fit all screen resolutions.


The dashboard is where agents spend the majority of their time handling live chats and dealing with enquiries. With this latest development, you can now see even more information on your visitors at a glance, including which website the chat originated from. There is a more spacious feel to the chat transcript area, with the extra room making messages clear and easier to read. For those operators that engage in multiple chat sessions, it’s now easier than ever to distinguish between each conversation.


With advanced Beta testing now complete, the improvements are ready for general release across all accounts

A lead developer working on the improvement said:

‘We are continually working with customers to develop the software based on their suggestions, and this was a particular addition we were keen to implement. The dashboard is the centre of all agents chat operations, and this update further enhances their overall user experience.’

As the solution is fully hosted, there is no need for manual updates; the improvement will be automatically available.

Don’t forget, you can keep up to date with all our latest news and additions to our live chat software right here on our website. You can also add us to your circles on Google+ and check out our company page on LinkedIn!



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.