Share on facebook
Share on twitter
Share on pintrest
Share on linked-in
Share on google plus
Chat For Website: Customer Service is No Joke
DATE
Live Chat Blog Published On
TAGS
Live Chat Blog Tags
AUTHOR
Live Chat Blog Author
VIEWS
Live Chat Blog Views

31 March 2016

Gemma Baker

36

Chat For Website: Customer Service is No Joke

It has been vital that organisations give the best customer service they can, through all channels including chat for website, phone calls and email. Read our blog on why customer service is no joke.


 

The big UK Charity event of the year is just around the corner. Comic Relief will be coming to your screens again with the sketch shows and those tear-jerking scenes! But the best parts are raising money by making people laugh. People everywhere are sponsored to do things like silences, runs, bike rides or shows, all for a great cause. Everyone works together and gets talking! But when it comes to working in a business, customer service is no joke.

Customer service is the key to any successful business. It’s not just about helping customers at the time then leaving for the day, but also about building relationships. Once a great relationship is built, customers will come back again and feel comfortable with you. Good customer service means an increase in customer loyalty and a decrease in barriers for buyers. Clients who receive good customer service from the organisation tend to recommend them to others, therefore the business holds a great reputation and receives great feedback.

Customer Service Comes in Many Forms: Including Chat for Website

customer service chat for website

Advising clients doesn’t always mean over the phone or face to face. This can cause difficulties, talking on the phone can mean that long wait and listening to the music whilst being on hold. And talking face to face just might not be right or convenient for the individual. Alternatively, there’s chat for website which eliminates any inconveniences like trying to get through to the right department on the telephone. Using a chat for website means instant and efficient replies, clients can start a chat with agents and ask as many queries they need. If a client requires something that the specific operator doesn’t deal with, they can simply route the client to the right person.

Clients can access customer service regardless which device they’re using. Due to mobile compatibility, chat for website is fully responsive allowing customers to chat while they’re on the go and doesn’t cost a penny either! Survey shows that 73% of customers prefer to use chat for website

 

Ensure your clients are receiving great customer service, make sure you’re just as friendly as the presenters on Comic Relief, and you can’t go wrong! For more information about how chat for website can improve customer service, contact theteam@click4assistance.co.uk or give us a call on 0845 123 5871. Alternatively, you can start a chat with one of our advisors.


WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Live Chat Software Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.





SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.