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Making health care and social care meaningful with our web chat software
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14 April 2015

Gemma Baker

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Making health care and social care meaningful with our web chat software

When it comes to health care and social care the biggest benefit of using web chat software is that it empowers the person talking to you with an ability to express himself or herself in a relaxed manner, but at the same time, in real-time. 


When it comes to sensitive issues like healthcare and social care it is extremely important that people are able to articulate themselves without feeling threatened or exposed and the online chat software can achieve this with great effectiveness.

 

The live chat facility for the health care or a social care webpage is less about making sales and more about making connections and this is why at Click4Assistance.co.uk we make sure that when you use our web chat software it seamlessly integrates with your existing online infrastructure so that people seeking your help don't feel as if they are using some outside tool and consequently, hesitate while sharing their information.

 

Timeliness is of extreme importance in healthcare and social care. There can be many health-related problems when people need to instantly get in touch with you or a healthcare professional and they would rather chat than talk on phone. Our live chat toolbox allows you to exchange important documents while in conversation without having to leave the chat window. You can also video chat in case you need to talk to the other person face-to-face.

 

Fixing appointments and providing consulting with live chat

 

There is a possibility that more than 90% people seeking health care and social care help first check out a website before contact. In many cases the act of seeking help is spontaneous. The visual representation of a chat button or a chat icon on a website can be a very encouraging sign that you are open for discussion and consultancy. Making a phone call can be a problem. Many people also hesitate from using email simply because they don't know when they are going to hear back from you. A chat service on the other hand gives them a sense of urgency. They know that when they click the chat button someone is going to respond.

 

Another problem with telephone is not everybody is comfortable speaking about their problem. People prefer writing but the problem in writing – mostly in email – is that it cannot be spontaneous. This gap can be filled with our live chat tool. It can be as anonymous as someone desires.

 

Full confidentiality guaranteed when people use our live chat service

 

We use 256-bit encryption to make sure that the conversation that you have with people remain confidential and away from prying eyes. You can prominently display this fact on your website to instill confidence among your clients and patients. For people seeking health care and social care services this matter can be of great importance.

 

Further, chat transcripts can be saved on both ends. This way one can always refer back to them in case there is a communication gap. Having a transcript of the recent chat also gives some confidence to your patients and clients. Documents can be exchanged with full safety due to the encryption technology that is used in our live chat service.

 

People can also leave feedback once they have had a chat session with one of your representatives or consultants. This will give them a sense of empowerment.

 

Handle multiple consulting sessions at the same time with our web chat software

 

Talking to multiple people on phone is not possible. Neither it is possible to reply to multiple emails at the same time. But when you are chatting using our web chat software, you can talk to 3 people simultaneously. This is because while one person is writing his or her response, you can take care of another person. This way you can keep the windows open while chatting with multiple people.

 

Looking for a perfect communication solution for your health care and social care webpages where people can interact with you with full confidentiality? You need our highly secure online chat software. Contact us today for more details.

 



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.