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Help your Students Settle into University Life
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03 November 2015

Gemma Baker

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Help your Students Settle into University Life

It’s that time of year, where students start their university life and for some this can be quite daunting.  


Click4Assistance works with more than 20 universities around the country including the University of Liverpool, Glyndwr University and Southampton Solent University, helping them to settle their students into campus and university life.  After Clearing, student support services experience the highest volume of student enquiries via chat.

Students prefer text channel as it is so easy to use and we all know how students like to chat on their mobile devices.  Your resources can be saved as multiple chats can be handled by one operator.  For approximately 83p per day, you can join these reputable institutions and gain a wide range of live chat software benefits and functionality, including but not limited to:

·         Efficiency – Unlike a phone call, live chat allows your recruitment officers to speak to multiple students simultaneously.
·         Accessibility – Chat is the only means of communicating for free in real-time for international students and some disabled students.
·         100% Customisable – Integrates seamlessly with the design of your university website.
·         Pre-Chat Form – Use bespoke questions to identify the nature of the enquiry before  team engages in chat.
·         File Transfer – Send across digital pamphlets to help students with settling in issues.

At Click4Assistance, we believe live chat software can add real value to your marketing, outreach and recruitment campaigns.  Start the new educational year with a serious look at underperforming campaigns that are not working.  It is probably better to stop them and re-invest your budget into something new and exciting.   For the price of a daily newspaper, your university can offer an entirely new platform of communication to new students.  If your university is serious about being the best in the UK, then it’s important to distinguish your online presence and what better way than to consider adding live chat

So when is the best time to add live chat?  It really depends as each university is unique but our University Coordinators have years of experience within the education sector and will be happy to offer advice to you.  For more information, contact one of our friendly University Coordinators for a free demonstration of live chat software without the pressure to subscribe on Tel: 0845 123 5871 or email us on theteam@click4assistance.co.uk or start a chat at www.click4Assistance.co.uk!



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.