After the Olympics
The last hurdle has been jumped, the last goal scored and the last medal awarded. The Olympics have been great, not only for tourists in Rio this year, but also the companies arranging travel, hotels and bookings.
With the Olympics being such a hit, Rio has become a popular place for tourists to book holidays. Many people will have enquiries for travel companies and due to the strain on staff resources, only a number of queries can be answered. They can only deal with one thing at a time which can increase stress on staff.
To Every Problem, There is a Solution.
And the solution to this issue is live chat on website. Live chat is an up to date, instant communication based solution that allows visitors to engage with businesses through the company website with features including:
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An auto navigation system
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Predefined replies
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File Transfer
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Routing system
Representatives can handle multiple chats at a time, ensuring numerous enquiries without having to put anyone on hold like they would when communicating via telephone. Using live chat on website also reduces the amount of staff needed to handle enquiries. Should operators be answering similar questions, predefined replies can be used which saves their time rather than typing out the same answer.
Although Rio has shown some beautiful colour after the Olympics, it’s not just Brazil people are looking at. Maybe they’re looking for some last minute sun! Regardless, Click4Assistance live chat monitors visitors to the website, if travel companies analyse the behaviour, they can easily see what destinations are most popular. For any destinations that aren’t so prevalent, businesses can do promotions with deals like, money off a certain hotel etc.
Live chat on website doesn’t just benefit organisations, but also their clients and visitors too as it’s a simple way to engage quickly without having to pick up the phone or wait for a prolonged email! The solution itself is mobile compatible and highly responsive, meaning that the resolution fits to the device being used. On the company’s behalf, having live chat increases phone line availability, generates more leads for the business and also improves customer service and feedback.
You may have to wait four years for the next Olympic Games, but only 10 minutes for the implementation of live chat! For more information on how live chat on website can improve your customer service, call us on 0845 123 5871 or email us at theteam@click4assistance.co.uk for a free information starter pack.
