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Live Chat: Backing up Conversations in the Cloud
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23 November 2018

Gemma Baker

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Live Chat: Backing up Conversations in the Cloud

How can businesses backup conversations had by live chat software and chatbots in the cloud, as GDPR waits to pounce?


Cloud solutions for customer service and technical support operations, such as chatbots and live chat, often reside in the cloud. They also create a considerable amount of data from the conversations that advisors have with customers, and from the chatbot queries whenever customers choose a self-service option. Some of the data created from these interactions will be sensitive in nature too, and so there is a need to consider how to protect it to comply with the European Union’s General Data Protection Regulations (GDPR) whenever backing up data to the cloud.

Click here to read the full article on Information Age

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UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

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Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.