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Click4Assistance Live Chat Solution - New Year, New Features...
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21 February 2014

Gemma Baker

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Click4Assistance Live Chat Solution - New Year, New Features...

Commitment to improving the Toolbox live chat solution keeps driving the Click4Assistance developers forward, with many enhancements happening behind the scenes, not visible to software users, nevertheless ensuring a robust and stable service with superior system functionality and data storage.


Equally, the balance is struck with extra features added in response to research and customer requests. Here are a few of the latest additions…
 

Time Stamps


The Chat Details report includes a time stamp next to each message sent, but now you can see this within the dashboard in real time! To turn this function on, simply go to Account/Users and edit the settings tab within your user profile.
 

User Administration module


Due to popular demand, administrators now have the ability to manage user activity from a central module; view user log in and availability status, and override where necessary, preventing missed chats when an operator leaves their desk without switching to unavailable or logging out. For more information about activating this functionality, contact your account manager today.
 

User Audit Report


Available on demand or scheduled, managers can now audit activity within the User module. See when changes are made and by whom. To view this new report, go to Reports/Reports, available within the Account folder.

The team at Click4Assistance welcome feedback and suggestions for further development for the live chat solution, please feel free to contact us on 0845 123 5871 or use the feedback form within the software.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.