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Figures Show There’s Never Been a Better Time to use Website Chat Software
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14 January 2013

Gemma Baker

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Figures Show There’s Never Been a Better Time to use Website Chat Software

2012 was a record breaking year for e-commerce sales in the UK. Stats from Experian Hitwise indicate that Boxing Day 2012 was the busiest ever for online retail in the UK, with consumers spending 14m hours online and making 113m visits to online retail sites.


These figures were up 11% from the previous year, with Christmas Eve and Day also seeing browsing on retail sites increase by 86% and 71% in comparison to 2011

Equally as important, is the news from the Entertainment Retail Association, that digital sales of music, videos and games, passed the £1bn barrier for the first time. These statistics show the increasing popularity of online shopping and browsing, as consumers begin to embrace the simplicity of buying and finding out more information online.

Mobile browsing is a partly responsible for this convenient way of purchasing, with the rise in popularity of tablets and smart phones being reflected in the increase of mobile traffic. A strong end to 2012 paves the way for another successful year for online sales, and shows that there’s no better time to add Live Chat Software to your website.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.