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NHS Digitalising Patient Service
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18 August 2016

Gemma Baker


NHS Digitalising Patient Service

The NHS is one of the most highly regarded universal health care systems in the world. Dependent on technology produced by the Medical Technology industry to enhance the efficiency of services and drive the continuous implements in their delivery, the NHS faces ever increasing demands at a time when the county needs to contain public spending. The imperative for the NHS to do “more for less” is well recognised and Medical Technology is part of the solution.


The Association of British Healthcare Industries (ABHI) focuses on the UK market in which the Medical Technology industry operates.

The ABHI is focusing on improving operational efficiency by finding ways to introduce:

  • A single system for the returning and spread of innovation

  • Rigorous application of evidence to reduce variation in health outcomes

  • Breaking down budgeting barriers to service change

  • Support to grow competitive companies through the right economic initiatives and developments of skills.

Digitalising Healthcare: A Major Aspect of Achieving This.

In July 2016, the Health and Social Care Information Centre (HSCIC) changed its name to NHS Digital which is the national provider of information, data IT systems for commissioners, analysts and clinicians in health and social care. Its work includes; publishing more than 260 statistical publications per year providing a range of specialist data services, managing information projects and programmes and developing and assuring national systems against appropriate contractual, clinical safety and information standards.

George Freeman, Minister for Life Sciences quoted:

“Healthcare in the 21st century is going digital with improved treatment and care, and with huge benefits for patient safety. The newly named NHS Digital will provide important information and IT services to ensure better care for patients.”

This is an exciting time for NHS leadership in medical technology and NHS Digital will help to develop the NHS’s ability to deliver modern services.

Click4Assistance customers such as Priory Group, BMI Healthcare and Cancer Research UK have digitalised their communication services on their website, using live chat service to improve patient care and experience.

Having implemented a live chat tool to their website, healthcare organisations benefit from resourcing and budgeting savings. Not only does the business benefit but also the patients as they can experience quick and easy replies from representatives via the communication system. When discussing personal issues, being overheard isn’t a problem as talking in chat is one-to-one communication.

hospitals save money with live chat services

For more information on how a live chat services can benefit your website, contact 0845 123 5871 or drop us an email at for a free information starter pack.

Author: Rae Boyling
Rae is the Marketing Assistant for UK live chat software provider, Click4Assistance, with experience in copy and original writing, Rae produces content for articles appearing on the Click4Assistance website and email campaigns.


UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.


Live Chat Software Author


Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.


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