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Setting Up Live Chat On Website Helps Those with ‘Mayfever’!
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06 May 2016

Gemma Baker

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Setting Up Live Chat On Website Helps Those with ‘Mayfever’!

It’s that time of year again, where those weakened by pollen are out in public with irritated and itchy, red eyes. If you’ve seen a stranger or two wearing sunglasses, that would be why! All they want to do is sit at home with a box of tissues, wishing the guy outside would just stop with the lawn mower!


Instead, their other halves are dragging them around stores, but with a live chat tool, your business will relieve the sneezing attacks by helping customers shop online, rather than stepping out of the door.

As well as hay fever making many people prefer shopping online, it’s also less time consuming. There are no crowds and more variety of products. Customers spend less money on petrol and can also be notified when stock comes in.

Many customers face problems online, especially when it comes to paying for items. Bank details may be invalid, or discount codes may not work and that annoying message appears saying; ‘unable to process orders’!

Due to having these problems, customers are more likely to abandon orders during checkout process, or even move to a competitor’s website. Setting up live chat on website is the easiest and quickest way for customers to contact the business, by clicking the chat button on the company website.

Instead of having to talk through the sniffs and sneezes on the phone, starting a chat couldn’t be easier. Visitors can simply click the chat button that opens up a chat window and allows them to talk instantly with a representative, to ask any questions they may have.

Don’t Play The Waiting Game!

setting up live chat on website saves time

Customers who may find themselves struggling on a certain page can receive a proactive invitation from a representative asking whether they need any help. For example, this may be whilst they’re on the checkout page, having difficulties with processing their order. Operators can also use the auto navigation system to redirect visitors to certain pages of the website. E.g the pricing, checkout, product, or frequently asked questions page.

Click4Assistance work with all types of industries and organisations including: Bonmarché, Tubz Brandz and Harveys. Setting up live chat on website helps them assist customers in the process of ordering their products.

 “Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online.” – Head of Digital of Harveys.

For more information on how to make your customers feel a little better by using setting up live chat on website, call us on 0845 123 5871 or email us at theteam@click4assistance.co.uk. Alternatively, start a chat to receive a free information pack.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.