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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

SHARING OUR LIVE CHAT EXPERTISE

A library of information relating to live chat software and the other communication tools included within ‘Experiences’, containing implementation strategies, best practices and success stories. We regularly publish our knowledge, keeping you up to date with the latest news and trends.

Building Up a Brand: What We Can Learn From The Avengers and GOT
Dorset for You has Gone Through Some Major Changes
Visit Us at IWMW 2019 to Improve your Student Engagement
Are you Communicating Effectively with Your Customers?
Improving Online Communication within the Finance Industry
Where are your Customers Travelling to This Summer?
NHS Reduces Pressure on Services with Live Chat
Banding Together to Provide Online Services
Vending Suppliers Increase Leads with Live Chat
Waltham Forest Encourage Residents to Complete Services Online
The University of Brighton Implement Live Chat Software
Receptionists Are a Vital Part of Business
Insurance Companies Truly Benefit from Live Chat For their Websites
Increase Reservations with Live Chat for Your Website
Why Web / Live Chat Software Works for Optical Services
Providing Emotional Support via Live Chat Website Software
The Dictionary of Click4Assistance’s Solution Part 2
How District Councils Improve Support for Their Online Services
Aid Students Online with their Studying for the Semester Exams
Increase Your Sales over the Bank Holidays
Managing Your Chat Service Over The Bank Holidays
Prepare for the Bank Holidays with Web Chat Software
Covering Your Live Chat for Your Website Operations This Easter
The Dictionary of Click4Assistance’s Solution Part 1
Spotlighting the Use of Live Chat within Citizen Advice Bureaus
Raising Council Tax? Save Resources with Web Chat Software
More Ways to Connect with Your Students This Easter
Channel the Easter Bunny’s Productivity
Sheffield Mutual Friendly Society: 6 Years On
The Live Chat Story of The Stag and Hen Experience
NHS Pushes Forwards with Digital Plans
New Enhancement Added to Meeting Rooms
Brexit: Switching to a UK Live Chat Provider
How to meet customer expectations with live chat
Civica Procures Live Chat Software for Hull and East Riding Councils
University of East Anglia Has a Successful Start with Online Chat Software
Express Your Love This Valentine’s for Your Customers via Social Media
Carzu provides Car Finance Advice via Live Chat
The Jockey Club Races Ahead with Web Chat Software
Improve Healthcare Services with Live Chat for Your Website
Housing Associations Increase Accessibility with Live Chat
Salford City Council Lead the Way for Digital Transformation with Online Chat Software
Giving Students Extra Support Online with Live Chat Software
Digitalise Face-to-Face Customer Service with Video Chat
Insurance Companies Expected to Grow Live Chat Operations 50% by 2020
Measuring the Customer Success of Live Chat: Tips, Strategies and Best Practice
Accommodation Organisations Increase Booking Enquiries with Live Chat
Dental Organisations Improve Services with Web Chat Software
Is Your Customer Service Mobile Ready?
Soon-to-be Parents Gain Advice via Chat from Pregnancy Charities
Click4Assistance: A Year in Review
Charities Aid Foundation Efforts Reach Further with Chat Box for Website Software
Inverclyde Council Digitalises Resident Advice Services
Help Potential Students Apply Before the January Deadline
For Better Customer Service, Busy Santa Looks to Live Chat and Chatbots
IT’S CHRISTMAS!!
Business Choice Direct Follows Sister Company’s Success with Live Chat for Website
Why Santa Looks to Live Chat and Chatbots for Better Customer Service
Where are Your Visitors Travelling to in 2019?
NHS Medical Practice Improves Booking Process with Live Chat for Website
Five Ways Local Authorities Can Integrate Live Chat Into Digital Transformation
Click4Assistance gains popularity with publications
A Day in the Life of the Click4Assistance Sales Team
Live Chat: Backing up Conversations in the Cloud
Efficiently Answer Residents Questions This Christmas
Who’s Supporting Your Students This Christmas?
Improve the Visitor Journey with Personalised Experiences
Will British Spending Habits over Christmas put Consumers’ Personal Finances at Risk?
Last Minute Travel Questions This Christmas?
Don’t Leave Your Online Visitors Out in the Cold
A Month in the Life of Our Finance Team
Tackling Mental Health in Young People, One Chat at a Time
Stockton-on-Tees is latest borough council to implement UK’s best live chat
Chatbots and Human Customer Services; Does Artificial Intelligence Replace or Complement Humans?
Prestigious university implements UK’s leading live chat
To Me, To You – Transferring Files via Live Chat on Website
Affirmative Finance Introduces Live Chat for Website
Live Chat on your Website Makes Cruising Easier
Chat for Website Improves Patient Service for Public and Private Healthcare
Click4Assistance MD Wins CEO of the Year Award
A Day in the Life of Jo Burnham
Councils Save Resources, Optimise a Chatbot
Chatting with Bots within Education
AI: The System Behind the Bot
Is Your Finance Website Working Efficiently Enough?
The Sun is Still Shining, But We Are Dreaming of Winter
AI Takes the Pressure off the Healthcare Industry
The Behind the Scenes Role of Development
The Ultimate Guide To Live Chat Software
Somerset County Council’s Live Chat Story
Uniquest Improves University Enrolment with Live Chat
Click2Call: Instant Connections
What Can AI Achieve Within the Finance Industry?
AI’s Role in the Travel Industry
Essex and Kent Police: Bringing on the Force
Live Chat Integration: Best Practices to Improve Service
Surviving Business in this Digital Age
London Borough of Havering’s Live Chat Story of True Perseverance
University of Surrey Capitalises on the Flexibility of Live Chat

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