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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

THE LIVE CHAT SOLUTION PROVIDER

A range of useful information collected over the last 10 years regarding our live chat solution and customer implementation strategies, latest news and trends.

Web Chat Software: The Digital Education Race
Resourcing Education with Web Chat Software
Add live chat to your website to optimise staff resources
Speed and Ease with Web Chat Software
Beginners Guide to Live Chat Software for Websites
Access for All with Web Chat Software
UK primary school admission enquiries can be a breeze with our web chat software
Three Web Chat Software Tips
Selling cars? This is the best time to install web chat software on your site
Making health care and social care meaningful with our web chat software
The Nature of Web Chat Software
How Business Live Chat Reduces Stress for Customer Service Teams
Is the Telephone Call Now Playing Second Fiddle to Website Chat Software?
Improve Customer Service in an Instant with our Website Chat Software
Web Chat Software -Revision for Decision-Makers
Patriotism Makes Economic Sense – Use Indigenously Developed Click4Assistance Live Chat Software
Facilitating Answers with Web Chat Software
Web Chat Software Bolsters Car Dealers
Is Website Chat Software Customer Service 2.0?
Our Website Chat Software Helps you Maximise your Marketing Spend
Clothing Stores Move to Add Web Chat Software
Web Chat Software Could Transform Local Council Communications
Customer Service Trends for 2015 Includes Website Chat Software
Combining Website Chat Software and Social Media for Customer Service
Answer Follow-Up Questions with Web Chat Software
Web Chat Software for UK Local Authority Websites
Retailers Should Switch to Web Chat Software
Why Website Chat Software Benefits B2B Businesses
Website Chat Software produces happier shoppers in the long-term
Web Chat Software - Filling in Outreach Blanks
Website Chat Software - the Fastest Current Medium for Customer Service
Adding Live Chat Software – Big Brands are Switching
Web Chat Software Benefits Insurance Industry
Customer Service Develops into Multi-Channel Approach with Website Chat Software
Website Chat Software Reduces Overall Business Costs
Tips and Tricks for Using Online Chat Software
Software Industry Utilising Web Chat to Support Users
Web chat Software Empowering Health and Counselling Services
Customer needs for Website Chat Software at an all-time high
Website Chat Software for Business Start-Ups
Living at University – Everyday Questions Answered by Web Chat Software
Mobile shopping boosted by Website Chat Software
Tips to get the most from your Website Chat Software
Website Chat Software keeps customers loyal to brands
The Business Benefits of Website Chat Software
Web Chat Software for Retailers Sets Trends for Other Businesses to Follow
Web Chat Software Improves Customer Loyalty for Banking Industry
Web Chat Software - Happy Professional New Year?
Web Chat Software - A Better International Channel
Website Chat Software vs Telephone - which customer support do users prefer?
Website Chat Software Increases Conversions at Point of Sale
How Rule Based Proactive Website Chat software can increase Sales
Proactive Website Chat Software Boosts Online Engagement
Technologies including Web Chat Software boost Online Fundraising
How to make Online Chat Software work for your Business
Website Chat Software grows as a Customer Service tool
Local authorities-seamlessly connecting to communities via web chat software
Web Chat Software boosts Retailers Christmas Sales
Comparing the cost of website chat software to telephone support
Christmas Break: Celebration or Chaos? Web chat software to the rescue
Web Chat Software Finds the Answers to Funding
Why your Business should consider Website Chat Software
Website Chat Software improves Customer Satisfaction
Web Chat Software - A Better Way to Process Admissions Enquiries
Web Chat Software helps with Juggling in the Recruitment Circus
Web Chat Software - A Better Way to Process Accommodation Enquiries
The Art of Student Recruitment using Web Chat Software (Part 2)
The Connected Generation use Web Chat Software
Are UK Universities Accommodating Enough?
The Art of Student Recruitment using Web Chat Software(Part 1)
Web Chat Software Provider Click4Assistance Partners with International Government Organisation
UK Live Chat Software Provider Click4Assistance Welcomes Apprentice
Universities Brace for A-level Results
Online Chat Software - The Pros and Cons of 24 Hour Support
Online Chat Software - Sounds and Signs for Success
Unsung Heroes of the Academic Calendar: July, 2014
Adding Live Chat Software - A Non-Traditional Contact Form
Tips for Online Chat Software - Motivate with Performance Management
Using Online Chat Software - Context Before Chat
Using Online Chat Software - How (not) to do the Robot
Adding Live Chat - Forgotten Lessons from the High Street – Online Vs Offline (Part 2)
Troubleshooting with Website Chat Software
Adding Live Chat - Forgotten Lessons from the High Street – Online Vs Offline (Part 1)
Unlocking the Potential of CRM Integration with online chat software
Unsung Heroes of the Academic Calendar: June, 2014
Add Live Chat Software for Made to Measure: Customer Satisfaction
How to Perform a Checkup for Online Chat Software (Part 2)
Winner of May Muffin Competition: Medway CAB
Calling All Call Centres - Optimise With Web Chat Software
How to Perform a Checkup for Online Chat Software (Part 1)
The Faces Behind Online Chat Software
Live Chat Software May Competition (Closing Date: Fri 23rd May)
Visitor-Centric Questions to Answer Your Mobile Queries with Online Chat Software
Adding Live Chat Software - Adaptive and Responsive Choices in UK’s 2014 Mobile Market
Are You a Heavyweight in Mobile Marketing? – 9 Facts to Wrestle when adding live chat software
Website Chat Software, Data-Driven Action and Why You Need It
Don't Forget Us: Why Website Chat Software Needs to Support Operators
Balancing Value and Volume with MS Dynamics CRM and Online Chat Software
Why We Sell an Experience, Not just a Live Chat Software Product

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