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Web Chat Software Benefits Shown in Customer Service Award
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21 November 2012

Gemma Baker

182

Web Chat Software Benefits Shown in Customer Service Award

When Quadrant Subscription Services and RBI, won the customer service award at the PPA customer direct awards 2011, it highlighted the benefits of having Web Chat Software.


Quadrant manage subscription services for magazines and journals and use Click4Assistance’s Web Chat software for customer service interactions 

They implemented Live Chat onto their online subscription pages and achieved great success.

The PPA awards celebrate excellence in all aspects of subscriptions marketing, and Live Chat Software played its part in the winning campaign for Quadrant and RBI.

An RBI spokesperson said: “Our real-time web chat has not only provided a new channel for us to serve our customers but has also had a significant impact on customer satisfaction and response times.”


In fact 44% of online customers say having questions answered by a live assistant while in the middle of an online purchase is one of the most important features a website can offer

Being able to take pressure off call-centres and handling queries in real-time, were the main reasons for implementing Web Chat software.

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WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.