Share this live chat software artical on facebook
Tweet this web chat software blog on twitter
Pin this blog on how to add live chat on websites within pintrest
Share this information regarding a live chat service on linked-in
Use google plus to share this news relating to live chat software
Web Chat Software Benefits Insurance Industry
DATE
This Live Chat Software Blog was Published On
TAGS
Associated Tags that are related to Web Chat Software
AUTHOR
The Author of this Live Chat Service Artical
VIEWS
Number of views this blog has had

13 February 2015

Gemma Baker

280

Web Chat Software Benefits Insurance Industry

There are some industries that the internet has transformed over the past 20 years much more than others.  One such industry is travel with travel agents now side-lined or repositioned within the online space.  Another is the insurance industry where self-service is now the norm rather than a rarity.  


General insurance – the sale of home, travel or car insurance – has seen this change quicker than other parts of the insurance industry.  However, that too is now catching up with online price comparison vehicles for commercial and business insurance now beginning to change the face of that side of the business.

The change in the way insurance is sold makes it a particularly challenging period for the traditional middle man – the insurance broker. 

However, what the insurance broker can offer clients remains invaluable – namely advice and a route through the insurance maze of complex products such as pensions and business insurance.

Businesses and individuals seeking insurance now turn to the internet for advice on products, often sourcing information and ideas on insurers prior to purchase.  For the insurance broker, who often works hard to source traffic to on their website, it’s vital that users can engage and make contact.  In the past this has been through the phone or via email.  However, insurance brokers are now turning to web chat software to enable instant engagement with their prospects to not only offer advice but to make sure that a potential lead isn’t lost to a competitor.

This is extremely important while the customer is in the fact finding period prior to purchase.

If they are able to engage with an intermediary offering good advice it’s highly likely that that advice will prompt a repeat visit or a sale.  It also gives the insurance broker the opportunity to gather the customer’s details to follow up offline.  In a highly competitive marketplace, the opportunity afforded by web chat software to gather leads directly from website is highly available.  Many businesses and individuals looking for advice on products are only too happy to engage where the advice is offered free of charge – and good advice invariably leads to a sale.

If you work within the insurance industry and are interested in seeing what web chat software could do for your business contact our sales team now.  Click here for further information.



WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

Photograph of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






WE HELP BUSINESSES COMMUNICATE

UK providers of live chat software and online communication tools to a range of industries, we offer a cutting edge, resilient and proven live chat solution backed-up with first class support and advice.

FIND OUT MORE

An image of the Author

BLOG ARTICLE AUTHOR: GEMMA BAKER

Gemma is a Marketing Executive for UK web chat Provider Click4Assistance, with a range of knowledge in live chat software and customer engagement channels, customer service methods and improving online business.






SMALL OR MEDIUM SIZED ENTERPRISE

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

CORPORATE ORGANISATION

Integrate our compliant solution with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

THE PUBLIC
SECTOR

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.