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Information on Live Chat Software

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Instant connection with your visitors

Fully featured Web Chat Software from the Premier UK Provider


Get Mobile!

Multi device + 100% customisable = improved customer experience


UK Based!

Instant phone support when you need it with our UK based team


Secure & Compliant

Data stored in Telecity UK
Conforms to PCI, DPA FCA, ISO 9001, 27001 regulations


100% Customisable

Flexible for a seamless fit within your website


Live Chat Software: The Click4Assistance Toolbox...

A complete live chat software solution for your website. With packages to suit every budget, the Click4Assistance Toolbox is designed for all organisations regardless of size or industry. See a return on minimal investment instantly.

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Small & Medium Business
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Corporate Organisations
Web Chat Software
Select your business type


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Real-time Live Chat Facility

Simple to implement, 100% customisable and packed with useful features to save you time.

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Proactively Engage

Approach visitors on your website offering them help and assistance during their journey.

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Monitor in Real Time

Watch visitors in real-time as they browse your website, identify how they arrived, their location, plus much more.

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A fully integrated 1 or 2 way video chat and voice facility, just plug-in your webcam for face to face connection.

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Contact forms with limitless options, design multiple fully configurable forms, gather lead information, offer demonstrations or gather feedback.

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Flexible live chat software with integration into CRM systems, Social Media platforms and Google Analytics.

Just some of the tools within a single live chat solution, brought to you by a UK based live chat provider offering excellent customer support.


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Our knowledgeable team continues to help businesses throughout the UK including Harveys, Mazda, University of Liverpool and many more household names. See our testimonials and case studies for more information.

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One on One consultations with your own UK based account manager ensure we understand your business objectives in order to optimise results. We build long lasting relationships with our customers and remain committed with continuous analysis and suggestions for improvement.

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The most customisable solution on the market ensures a seamless fit with your website. Constant R&D ensures we stay one step ahead of expectations and that you’re armed with the very latest technology.

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A big thank you to our happy customers for their kind words...

"Click4Assistance offers our customers a fantastic service allowing our brand to have a real time relationship with our customers online. I am extremely excited by this partnership as we aim to be at the forefront of Live Chat developments and customer experience online."

Harveys · Perry Braun

"We've been using Click4Assistance for years now. Chat is an integral part of our on-line offering and Click4Assistance helps us deliver that with a great product backed up by responsive support."

The Car People · Jonathan Allbones

"From pre-launch technical planning to training and post-launch assistance, there has been excellent support available to ensure live chat works as effectively as possible for us. Since launching at the end of 2013, we have already seen the benefit of implementing the software."

The Priory Group · Oliver Carey

"We really enjoy working with Click4Assistance - they go out of their way to provide great customer service, and the set up of the software was seamless. We highly recommend them!"

Energy UK (Home Heat Helpline) · Laura Gordon

"Functionality such as the spell check helped our business to provide professional, courteous and friendly responses to all our clients. All team members find it easy navigate across the website and the canned responses we were able to install has helped to speed up the response times during our conversations."

City Sprint · Lyes Nacer

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