Start a Chat Through SMS
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Wouldn’t it be great if you could read emails through social media? Or texts through an email? Unfortunately, you can’t. But customers can start a chat with your company through any text based customer service channel and not just from your website!
Emails do have their benefits – for example, they are less demanding than phone calls and can be referred back to if need be. Emails are informative and can reach out to multiple recipients in the email chain. Although they are a simple form of text that can go around the whole office in seconds, they don’t have a word count, so the sender doesn’t have to limit the information included. But did you know you can build in a text link or button image that can directly open a chat window from the email? Instant and immediate communication available from an email could transform future marketing campaigns.
Social Media also has its pros. It’s a free way of engaging with friends, family, businesses and getting updates from the latest news. Platforms such as Facebook, Twitter and Instagram allow unlimited posts. Due to Twitter having a specific character count, it can be difficult to squeeze information into 140 characters. Why not build a link to your chat window into your social media posts? This is a great way to get a complaining customer out of the public domain and into a one to one chat, the customer will be happy as they receive instant responses to their questions.
SMS is very similar to email, only much easier to access and as they are received on a phone they are usually always on our person. All texts are likely to be received and always notified when one has come through, as no internet connection is needed. Texts can also be referred back to and don’t need to be answered straight away. But even SMS messages can incorporate a link to the chat window! A simple link is included within the SMS text message and can be selected to continue the conversation in a chat window. Familiarly with texting on a mobile can aid the speed of a chat started on SMS.
In fact you can build a chat button into any digital channel or document, even into this blog! Click here to start a chat and receive an information pack. The method the business chooses to offer chat may vary, on a web page, within an email, SMS, social media post, or a button built into their latest brochure, as long as it is a channel that is available to your audience.
Click4Assistance live chat solution allows businesses to implement the software across any communication platform. For more information about how live chat can benefit your business, visit our blog page, or call us on 0845 123 5871 or email us at theteam@click4assistance.co.uk for a free information starter pack.
