Web Chat Software The UK Based Provider

Converse instantly

Enable your web visitors to get answers to their queries instantly by adding live chat

Live Chat Software improves support and visitor experience Fast and effective support improves your visitors experience
Online Chat software increases sales, convertions and  customer loyalty Proven to boost sales, conversions, leads and customer loyalty
Chat for websites is prefered contact method Live chat is fast becoming the prefered method of contact
Monitor visitors on your website using live chat software

Monitor effectively

Learn more about your visitors to ensure your site best fits their needs

Live Chat for your website allows visitors to be monitored in real time Monitor pages visited, duration and activity all in real time
Best Live Chat provider can identify hot leads and target promotions Identify hot leads and target promotions to increase sales
Web Chat Software with reporting and MI Powerful reporting features put you in control
Request your personalized online demo
online chat software allows visitors on your website to be monitored

Engage easily

Style the button, windows and the visitor journey to suit your organisation

Fully customisable Live Chat Website Easily add your logo, your colours and communicate your way
Live Chat for Small Business allows visitor information to be requested Request only relevant information
Live Chat software UK provider Connect visitors to the correct department with routing groups
Engage with visitors on your website using live chat software
How do you get started?
Tailored to suit you!
Who handles the chats?
1. Add the code
Add live chat software to your website using javascript

Guaranteed to work on any website, no technical knowledge is required. We supply a small piece of code which is copied and pasted into your webpages (in any location) to display your chat button.

2. Login
Login and you chat button will appear ready to handle incoming chats

Simply login and your chat button will automatically become available for you to start receiving chats from your website visitors!

3. You’re ready
Gather visitor information using a call-back form outside office hours

The solution continues to support your business during busy peaks and out of hours. When you’re not available an offline form is presented to gather visitor enquiries and contact details.

SME
Web chat software for UK businesses and organisations

Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.

Corporate organisations
Corporate organisations choose Click4Assistance live chat software

Integrate our compliant online chat software with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.

The Public Sector
Public services and sectors also benefit from live chat on their website

Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.

Your in-house team
Your staff can easily handle incoming chat enquiries

Your experienced advisors handle the incoming chat enquiries when available.

AI - chatbot
Use AI or Chatbots to automatically deal with incoming chats

Your Chatbot handles the chats automatically transferring to a real agent if required.

Our managed service
Let our managed service team deal with questions from your customers

Our highly skilled agents manage your chats based on your requirements delivering outstanding quality service.

Made in Britain

Our software is designed, developed, hosted and supported in the UK.

UK Live Chat Provider Fully compliant UK security
UK Web Chat account managers Dedicated UK account managers
Live Chat Software technical support UK based technical support
Live Chat software developed in UK Bespoke development available
Online Chat software rated by TrustPilot Rated excellent on TrustPilot
UK live chat software provider Click4Assistance

Live support chat for websites : Take your online business to the next level

These days, running an online business brings the challenges we have never had before. Having a plethora of choices right in front of them, customers no longer take the bait of 'the best deal' or 'fast shipping'. Yesterday’s timid user has matured into today’s demanding customer who is looking for the combination of outstanding quality and reasonable price. According to the Institute of Customer Service, only 14% of online shoppers rely on cost when making a purchase decision. More importantly, 27.6% give priority to premium service or products even if this requires digging deeper into their pockets.

So, how can you deliver a gratifying customer experience? At Click4Assistance, we know for sure that you can't afford to disregard support. And if you're doing business in the e-world, you should never underestimate the importance of live chat software for your website.

A closer look at the Click4Assistance live chat software provider

10 years ago, Click4Assistance started as a company offering handy applications for online businesses in the UK. The first version of our live chat software for websites instantly gained popularity among British entrepreneurs, laying the foundation for our story.

We pride ourselves on the provision of top-of-the-line live support chat for websites of prestigious universities, public service agencies and many gigantic businesses in the UK and overseas. We offer individually tailored solutions that encompass a bunch of tools designed to make your communication with customers simple, successful and mutually beneficial. As of now, our live chat software choices include video calls, a conference room, a chatbot, smartContact and many other options.

Why should you integrate our live support chat software ?

It is communication that matters more than anything else these days. The boost of online shopping has left never-ending queues behind, not to mention how significantly customers' expectations have heightened. To hit the spot, owners of online businesses should not only offer good products but also talk to their customers in the most convenient way, offering them a variety of communication media.

In the era of instant gratification, users no longer tend to use emails, online forms or telephone numbers to contact support managers. The reason is that these media do not provide any degree of certainty that a much-needed answer will be ever received. What customers need is an instant text-based solution that enables them to get in touch with a support team representative at their convenience. And you know what? This is all about the website chat software that Click4Assistance offers!

Our Clients

Live chat software works for any business of any size, Click4Assistance provides a resilient secure and feature rich to solution to many clients.

Utilities companies using Live Chat offer advice and assistant to their customer efficiently
Public sectors and Local authorities using Web Chat reduce resources and save time
Finance and insurance using Web Chat Solutions in new and legacy systems add text based communications
NHS and Healthcare using Live Chat Systems can now provide patients with a more effective communication channel