UK Web Chat & Chatbot Experts

Live Chat Software

Instantly engage with your website visitors.

Live chat is now more popular than phone or email; it’s proven to increase customer engagement and satisfaction.

Suitable for any size organisation, the intelligent chat distribution system can automatically route incoming enquiries to your team or chatbot.

Your team can save time with predefined replies and other great features; improving operator productivity, efficiency and reducing costs.

Chatbot for Websites

Create and Build a Chatbot for your website, that will serve as gate keeper, handling routine questions, tasks and lead to reduced costs within your contact centre. Should more in-depth enquiries occur, the chat will automatically transfer to a real agent.

• Chatbot Builder - An easy to use visual interface that enables you to create a Chatbot, without any coding required.
• AI Integration - Integrated with IBM Watson and takes advantage of NLP (Natural Language Processing) technology.
• Full Support - Providing consultation, training and ongoing improvements to ensure you get the most from your Chatbot.

Click2Call

Allow visitors to request a free phone call, instantly connecting them to your organisation over the normal phone network from anywhere in the world.

Reactively or proactively present Click2Call on your website and mitigate expensive international mobile charges for visitors, improve customer engagement and drive more telephone enquiries.

smartContact

Data capture without the development. Use a button to launch fully configurable website contact forms, or proactively invite your visitors to leave their details, without affecting their journey.

• Sign-up - Increase your mailing list by automatically presenting a sign-up form.
• Bookings - Easily book appointments by adding drop down options and calendar controls.
• Requests - Promote your latest products or services and gather information to follow up each opportunity.

Promotions

Automatically pop up an image to your visitors, sharing latest products, special deals or important news, and redirect them to the relevant page.

• Stand out - Instantly grab the visitor’s attention with bespoke designs, in line with your targeted marketing campaigns for increased ROI.
• Save resources - No agent involvement! Pop up Promotions can be displayed on the website 24/7. Ensure late night and weekend visitors still receive your organisation’s important information and offers.

Video Chat Software

Live video streaming enables 1 or 2 way face-to-face and voice communications between your team and website visitors.

Providing one-to-one interaction enables your team to demonstrate products, or visitors to show their requirements.

Offer a personal touch, allow visitors to see the real people behind your organisation.

Online Meeting Rooms

Collaborate with multiple participants in a single online meeting, arrange virtual open days or host webinars and product launches.

• Host a public room allowing unrestricted access, or a secure private room with password authentication.
• Participants can message openly in the room, or privately to each other, your staff have full control.
• Use a reactive button on your website, or email a link inviting participation.

Visitor Activity

Live monitoring of visitor behaviour as they browse your website provides full management insight for a clear picture of the customer journey.

• Website visitor tracking - Observe actual visitors in real time, including their location and activities.
• Prospects - Capitalise on potential leads by assigning contact information for easy identification when they return.
• Hotspots - Highlight specific, or multiple pages within the visitor journey for easy recognition.
• Conversions - Be notified when a website conversion occurs; credit the operator responsible if a chat took place.

Integration

The Click4Assistance solution is compatible with any website platform, and can integrate with direct message platforms including WhatsApp & Facebook Messenger.

Other “out of the box” integrations include Salesforce, Microsoft Dynamics, Google analytics and much more…