Web Chat Software The UK Based Provider
Converse instantly
Enable your web visitors to get answers to their queries instantly by adding live chat
 |
Fast and effective support improves your visitors experience |
|
Proven to boost sales, conversions, leads and customer loyalty |
|
Live chat is fast becoming the prefered method of contact |
Monitor effectively
Learn more about your visitors to ensure your site best fits their needs
|
Monitor pages visited, duration and activity all in real time |
|
Identify hot leads and target promotions to increase sales |
|
Powerful reporting features put you in control |
Engage easily
Style the button, windows and the visitor journey to suit your organisation
|
Easily add your logo, your colours and communicate your way |
|
Request only relevant information |
|
Connect visitors to the correct department with routing groups |
Guaranteed to work on any website, no technical knowledge is required. We supply a small piece of code which is copied and pasted into your webpages (in any location) to display your chat button.
Simply login and your chat button will automatically become available for you to start receiving chats from your website visitors!
The solution continues to support your business during busy peaks and out of hours. When you’re not available an offline form is presented to gather visitor enquiries and contact details.
Cost-effective live chat software, proven to increase lead generation and customer satisfaction. Easy to implement and customise, the solution supports your business out of hours with the ‘leave a message’ feature.
Integrate our compliant online chat software with your existing systems for a seamless implementation. Intelligent chat routing ensures multiple department capabilities. Measure your ROI and monitor operators’ KPI’s with the Advanced Reporting Suite.
Increase productivity, reduce resource costs and improve customer satisfaction by answering multiple enquiries simultaneously with live chat software. Mitigate budget restraints, support digital transformation and help customers during online processes.
Your experienced advisors handle the incoming chat enquiries when available.
Your Chatbot handles the chats automatically transferring to a real agent if required.
Our highly skilled agents manage your chats based on your requirements delivering outstanding quality service.
Made in Britain
Our software is designed, developed, hosted and supported in the UK.
|
Fully compliant UK security |
|
Dedicated UK account managers |
|
UK based technical support |
|
Bespoke development available |
|
Rated excellent on TrustPilot |
Live support chat for websites : Take your online business to the next level
These days, running an online business brings the challenges we have never had before. Having a plethora of choices right in front of them, customers no longer take the bait of 'the best deal' or 'fast shipping'. Yesterday’s timid user has matured into today’s demanding customer who is looking for the combination of outstanding quality and reasonable price. According to the Institute of Customer Service, only 14% of online shoppers rely on cost when making a purchase decision. More importantly, 27.6% give priority to premium service or products even if this requires digging deeper into their pockets.
So, how can you deliver a gratifying customer experience? At Click4Assistance, we know for sure that you can't afford to disregard support. And if you're doing business in the e-world, you should never underestimate the importance of live chat software for your website.
A closer look at the Click4Assistance live chat software provider
10 years ago, Click4Assistance started as a company offering handy applications for online businesses in the UK. The first version of our live chat software for websites instantly gained popularity among British entrepreneurs, laying the foundation for our story.
We pride ourselves on the provision of top-of-the-line live support chat for websites of prestigious universities, public service agencies and many gigantic businesses in the UK and overseas. We offer individually tailored solutions that encompass a bunch of tools designed to make your communication with customers simple, successful and mutually beneficial. As of now, our live chat software choices include video calls, a conference room, a chatbot, smartContact and many other options.
Why should you integrate our live support chat software ?
It is communication that matters more than anything else these days. The boost of online shopping has left never-ending queues behind, not to mention how significantly customers' expectations have heightened. To hit the spot, owners of online businesses should not only offer good products but also talk to their customers in the most convenient way, offering them a variety of communication media.
In the era of instant gratification, users no longer tend to use emails, online forms or telephone numbers to contact support managers. The reason is that these media do not provide any degree of certainty that a much-needed answer will be ever received. What customers need is an instant text-based solution that enables them to get in touch with a support team representative at their convenience. And you know what? This is all about the website chat software that Click4Assistance offers!