Speed up your customer services, increase engagement and monitor quality of services. The online chat tool is suitable for any organisation including contact centre environments.
UK Data Storage
Live chat software’s artificial intelligence engine powers your productivity and customer satisfaction. Using natural language processing (NLP) coupled with the ability to automatically transfer to a real agent when required. Learn more...
I don’t like to brag but…
We engage visitors immediately, answer questions, never sleep, online 24/7 and instantly improve customer service while reducing costs and increasing productivity.
And Chatbots can transfer the full chat to an available operator at any point, if required.
Instantly engage with your website visitors.
Live chat is now more popular than phone or email; it’s proven to increase customer engagement and satisfaction.
Suitable for any size organisation, the intelligent chat distribution system can automatically route incoming enquiries to your team or chatbot.
Your team can save time with predefined replies and other great features; improving operator productivity, efficiency and reducing costs.
Allow visitors to request a free phone call, instantly connecting them to your organisation over the normal phone network from anywhere in the world.
Reactively or proactively present Click2Call on your website and mitigate expensive international mobile charges for visitors, improve customer engagement and drive more telephone enquiries.
Data capture without the development. Use a button to launch fully configurable website contact forms, or proactively invite your visitors to leave their details, without affecting their journey.
Automatically pop up an image to your visitors, sharing latest products, special deals or important news, and redirect them to the relevant page.
Live video streaming enables 1 or 2 way face-to-face and voice communications between your team and website visitors.
Providing one-to-one interaction enables your team to demonstrate products, or visitors to show their requirements.
Offer a personal touch, allow visitors to see the real people behind your organisation.
Collaborate with multiple participants in a single online meeting, arrange virtual open days or host webinars and product launches.
Live monitoring of visitor behaviour as they browse your website provides full management insight for a clear picture of the customer journey.
Receive and respond to direct messages from various platforms including Facebook & What’s app.
Social media integration provides a single control centre for your text based communications allows social media interactions alongside chats, contact requests and calls, improving efficiency and customer service.
Integrated with IBM Watson, your Chatbot will serve as gate keeper handling routine questions and tasks, leading to reduced costs within your contact centre. Should more in-depth enquiries occur, the chat will automatically transfer to a real agent.
UK Client Base
Feedback from our clients show a UK live chat provider is high on their list of priorities, due to the level of support and UK based data security offered.
A robust and scalable web chat software solution ensures you are always online when you need to be.
Since conception in 2004, we are proud to say many clients still remain with us, listening to their feedback and providing first class support has ensured strong relationships thrive into the future.
Complete flexibility ensures your online chat software remains in line with your brand. Style the chat button, proactive invitations and chat window, collect the information that’s pertinent to your business before the chat starts and after using configurable surveys. Learn more...
Create an efficient personalised experience using a drag/drop, minimise/maximise modular based user interface, built around feedback from chat operators handling 1000’s of chat interactions every day. Learn more...
With encryption of data in transit and at rest, controls, monitoring, physical security and governance, Click4Assistance Live Chat Software ensures full compliance with regulations including GDPR.
Our experts can offer you expert advice and answer your questions regarding live chat for your website.
Our software is developed, hosted and supported in the UK
See how live chat can improve your online communication with our industry speciﬁc customer examples. Simply select your industry below to learn how our software beneﬁts businesses in your sector.
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