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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

UK web chat experts

Over 15 years powering online communication for your UK businesses with a live chat software suite that includes AI Chatbots and omni-channel business integration with Facebook and WhatsApp.

Hi John, how can I help you today?

We are looking for a UK live chat software provider, what sets you apart from the competition?

Firstly, your data is stored in the UK, with ISO 27001 and GDPR compliance.

Fantastic, we are also based in the UK. Who handles the incoming chats?

Chats can be handled, by your own staff, a ChatBot, or we offer a managed service.

Can I take your details, and I will send you over our brochure?

Sure, please email john@mycompany.com

Cyber Essentials Plus complaint live chat for your website

GDPR

UK Data Storage

ISO 27001

GCloud

CHATBOTS & ARTIFICIAL INTELLIGENCE

Live chat software’s artificial intelligence engine powers your productivity and customer satisfaction. Using natural language processing (NLP) coupled with the ability to automatically transfer to a real agent when required. Learn more...

Live chat software on mobile phone being used to chat with an AI chatbot

I don’t like to brag but…

We engage visitors immediately, answer questions, never sleep, online 24/7 and instantly improve customer service while reducing costs and increasing productivity.

And Chatbots can transfer the full chat to an available operator at any point, if required.

99.87%

UK Client Base

Feedback from our clients show a UK live chat provider is high on their list of priorities due to the level of support and UK based data security offered.

99.98% Uptime

A robust and scalable web chat software ensures you are always online when you need to be.

98.34%

Client Retention

Since conception in 2004, we are proud to say many clients still remain with us, listening to their feedback and providing first class support has ensured strong relationships thrive into the future.

100% Customisable Live Chat Software

Complete flexibility ensures your online chat software remains in line with your brand. Style the chat button, proactive invitations and chat window, collect the information that’s pertinent to your business before the chat starts and after using configurable surveys. Learn more...

Table and chat window showcasing web chat software customisability

Your Cutting Edge Control Centre

Create an efficient personalised experience using a drag/drop, minimise/maximise modular based user interface, built around feedback from chat operators handling 1000’s of chat interactions every day. Learn more...