UK web chat experts

smartContact

Data capture without the development. Use a button to launch fully configurable website contact forms, or proactively invite your visitors to leave their details, without affecting their journey.

• Sign-up - Increase your mailing list by automatically presenting a sign-up form.
• Bookings - Easily book appointments by adding drop down options and calendar controls.
• Requests - Promote your latest products or services and gather information to follow up each opportunity.

Promotions

Automatically pop up an image to your visitors, sharing latest products, special deals or important news, and redirect them to the relevant page.

• Stand out - Instantly grab the visitor’s attention with bespoke designs, in line with your targeted marketing campaigns for increased ROI.
• Save resources - No agent involvement! Pop up Promotions can be displayed on the website 24/7. Ensure late night and weekend visitors still receive your organisation’s important information and offers.

Video Chat Software

Live video streaming enables 1 or 2 way face-to-face and voice communications between your team and website visitors.

Providing one-to-one interaction enables your team to demonstrate products, or visitors to show their requirements.

Offer a personal touch, allow visitors to see the real people behind your organisation.

Online Meeting Rooms

Collaborate with multiple participants in a single online meeting, arrange virtual open days or host webinars and product launches.

• Host a public room allowing unrestricted access, or a secure private room with password authentication.
• Participants can message openly in the room, or privately to each other, your staff have full control.
• Use a reactive button on your website, or email a link inviting participation.

Visitor Activity

Live monitoring of visitor behaviour as they browse your website provides full management insight for a clear picture of the customer journey.

• Website visitor tracking - Observe actual visitors in real time, including their location and activities.
• Prospects - Capitalise on potential leads by assigning contact information for easy identification when they return.
• Hotspots - Highlight specific, or multiple pages within the visitor journey for easy recognition.
• Conversions - Be notified when a website conversion occurs; credit the operator responsible if a chat took place.

Chatbot

Integrated with IBM Watson, your Chatbot will serve as gate keeper handling routine questions and tasks, leading to reduced costs within your contact centre. Should more in-depth enquiries occur, the chat will automatically transfer to a real agent.

• Consultation - Understanding your needs and developing your Chatbot.
• Training - Should your team wish to configure and manage the Chatbot in-house.
• On-going improvements - Analyse chats, make improvements and react to business changes.