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Blogs

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Estate Agents Digitalising the Estate Agent and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Finance Making Financial organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Software

Developed and hosted within the UK, Click4Assistance delivers a cutting edge, feature rich online communication solution.

The Tools

A range of communication tool designed to offer your business multiple benefits available in one complete solution.

Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.

Home

VIDEO CHAT

Live video streaming enables 1 or 2 way face to face and voice communications between your team and visitors on your website.

SIMPLE SETUP

All you need to get started is a standard microphone, speakers and webcam with no need to download or install any additional software.

BUILD TRUST

The Video Chat Experience provides a personalized method of communication allowing your visitors to see the real people behind the website.

DEMO YOUR PRODUCT

Allow your team to demonstrate your products to potential buyers in real-time, or visitors can show your representatives items or requirements to aid understanding.

EYE CONTACT

Introducing video connections provides your visitors with one to one interaction, transforming your online presence into a real life experience.

CUSTOMISABLE

Video chat includes the same features and functionality as the Live Chat Software Experience with the addition of a live video and voice feed. Configure your video chat window to your requirements for a seamless fit with your website and company branding. Position your logo, video feed and other marketing messages anywhere within your window for a tailor made experience.

MEANINGFUL INTERACTIONS

Body language accounts for up to 93% of the meaning people take from any human communication.

TAKE A LOOK

Be proactive and automatically invite visitors into a video chat session based on the duration they have been browsing the site or the page they are viewing.

Why not try out the functionality by starting a video chat, use the button below

NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK. Use the links below to discover more tools and functionality available within the solution.