Live Chat Software & AI Chatbots: Blogs & Articles

7 Apr 2026

Transforming Access to Cash: How Link Enhanced Customer Support with Click4Assistance

In 2024, Link partnered with Click4Assistance to modernise its digital customer experience. The introduction of the CONI chatbot marked a significant step forward in improving accessibility, reducing operational strain, and ensuring the public can quickly find the information they need.

7 Apr 2026

Meet Scott: Building Relationships & Driving Results

In this edition of our “Meet the Team” series, we’re introducing Scott, one of our Account Managers, who has quickly become a key part of the C4A team. With his natural communication skills, customer-first mindset, and infectious energy, Scott has made a strong impression in just under a year and a half.

30 Mar 2026

From Easter to AI: What Spring Teaches Us About Conversational AI for Business

Each year, the period leading into Easter brings a merging of religious and cultural observances. Easter introduces a fun but practical metaphor for the use of AI. The Easter egg hunt represents hidden value, similar to insights AI can uncover within customer conversations such as intent, sentiment, and patterns that would otherwise be hidden.

16 Mar 2026

How Salford City Council Are Transforming Digital Access to Local Services

Salford City Council is the local authority for one of the fastest growing urban areas in the North West of England. Like so many modern local authorities, Salford faces the challenge of delivering high quality services while managing growing demand and evolving expectations from residents.

9 Mar 2026

Click4Assistance Announces New Okta Integration

Click4Assistance is pleased to announce the extension of their Single Sign-On (SSO) integration to now include Okta.The integration forms part of the Advanced Security Bundle and reflects Click4Assistance’s ongoing commitment to ensuring their software integrates effectively with the platforms their customers already rely on.

5 Mar 2026

Meet the Team: Jenny Duckett – Finance Manager at Click4Assistance

As Click4Assistance grew, the need for strong financial oversight behind the scenes became increasingly important. Keeping everything running smoothly, from daily transactions to longer term planning, was a key part of that and Jenny came along at the right time.

2 Mar 2026

End of Financial Year Budget Planning: Boost ROI with Automation

As the financial year draws to a close, many organisations find themselves focused on final reconciliations, reporting, and ensuring everything is in order. While this period is often associated with ‘closing the books’, it also presents a valuable and often underused opportunity to step back, reassess, and plan more effectively for the year ahead.

2 Mar 2026

University of Bradford: A Digital Success Story

The University of Bradford Stands out as an institution that embraces innovation, both in its academic programmes and in the way it connects with prospective students. This blog explores Bradford’s journey: the challenge it faced, the solution it implemented, and the measurable impact it achieved.

23 Feb 2026

Why Voice-Enabled Chat Is a Game Changer

At Click4Assistance, our journey has taken another important step forward with the introduction of ARTI Voice. On the surface, that might sound like a small enhancement. In reality, it has far reaching implications for usability, accessibility, and the overall customer experience.