Integrating Salesforce directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.
Integrating MS Dynamics 365 directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.
Using secure APIs extract transcript information and consolidate customer data into your Customer Relationship Management System (CRM) and other existing systems.
Advisors can respond to enquiries initiated via Messenger directly from the Click4Assistance application.
Full integration with Google Analytics enables ‘Event’ logging, providing direct recording of live chat goals within your GA reporting for comparison and analysis.
Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as name and email address.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
Click on your industry below to see examples of others using Click4Assistance.
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