LIVE CHAT INTEGRATION
Salesforce Integration
Integrating Salesforce directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.
- Pop Salesforce window displaying all information relating to the chatter
- Automatically or manually assign the chatter to a Salesforce record
- Store the complete chat transcript into Salesforce
MS DYNAMICS 365 INTEGRATION
Integrating MS Dynamics 365 directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.
- Pop MS Dynamics 365 window displaying all information relating to the chatter
- Automatically or manually assign the chatter to a MS Dynamics 365 record
- Store the complete chat transcript into MS Dynamics 365
COMPATIBILITY
CRM
Using secure APIs extract transcript information and consolidate customer data into your Customer Relationship Management System (CRM) and other existing systems.
MESSENGER
Advisors can respond to enquiries initiated via Messenger directly from the Click4Assistance application.
GOOGLE ANALYTICS
Full integration with Google Analytics enables ‘Event’ logging, providing direct recording of live chat goals within your GA reporting for comparison and analysis.
SOCIAL MEDIA LOGINS
Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as name and email address.
DYNAMIC DATA
BESPOKE SERVICES
NOT JUST LIVE CHAT SOFTWARE
Web Chat In Your Industry
See how live chat can improve your online communication with our industry specific customer examples. Simply select your industry below to learn how our software benefits businesses in your sector.
