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Software overview A unique dashboard with flexibility like no other and a range of communication tools, explore the aspects which makes us the UK’s number 1 provider.	Dashboard Our unique, configurable control centre for your communication operations.	Live Chat Instantly engage with your website visitors via text based messages in real time.	Video Chat One or two way, face-to-face live video streaming and voice engagement.
Experiences Fully brand all visitor facing buttons and windows to define your customers’ experience.	AI Chatbot Enable chats to be handled automatically using our Chatbot AI system, with IBM Watson integration.	smartContact Collect visitor details using easy to add, customisable enquiry forms.	Click2Call Instant connection via a free phone call over the normal phone network.
Reporting Comprehensive management information is available within our advanced reporting suite.		Meeting Rooms Instant text based collaboration with multiple participants simultaneously.	Promotions Display latest information or special offers and automatically redirect visitors to the relevant page.
Integration Integrate with existing systems, Google Analytics and social media platforms.		Visitor Activity Live monitoring of visitor behaviour as they browse your website.	Messaging Communicate with visitors over multiple instant messaging systems.

Security

Security overview

A synopsis of our system and company security.

GDPR

Ensure your live chat fully complies with GDPR.

Infrastructure

Systems architecture ensuring Security by design.

Policies

An overview of policy structure to ensure security.

Company

About Us Established in the UK at the origin of the live chat concept.	Managed Service Details of our managed chat handling service.	Resources Need help? Download our guides or view how-to videos.	Partnerships Add value to your clients and earn recurring revenue.
Vacancies Work for a growing company, view our latest opportunities.	Contact Us Easily contact our teams by phone, email and chat.

Clients

Clients overview Working successfully with a range of industries and clients.	Auto Traders Bringing online dealerships to life with digital showrooms.	Contact Centres Satisfying the needs of contact centre environments.	Housing Associations Digitalising the Housing Association and property experience.
SME Increasing sales and leads for Small/Medium Businesses.	Insurance Making Insurance organisations more accessible.	Healthcare Changing communication within the Healthcare industry.	Local Authorities Supporting local authorities and their residents online.
Corporate Meeting the specific needs of Larger Organisations.	Retail Providing innovative ways to increase ecommerce sales.	Travel Delivering the high street Travel Agency experience online.	Universities Improving student engagement within UK Universities.
Public Sector Digitally transforming Public Sector communication.

Blogs

LIVE CHAT INTEGRATION

The Click4Assistance solution is compatible with any website platform, simply copy and paste the script provided into your website. For more advanced live chat integrations with external systems, read more below.

Salesforce Integration

Integrating Salesforce directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.

Pop Salesforce window displaying all information relating to the chatter
Automatically or manually assign the chatter to a Salesforce record
Store the complete chat transcript into Salesforce

Integrate Salesforce into your Click4Assistance dashboard.

Integrate MS Dynamics 365 into your Click4Assistance dashboard.

MS DYNAMICS 365 INTEGRATION

Integrating MS Dynamics 365 directly into your customisable Click4Assistance dashboard provides agents with a 360° view of customer records, allowing access to the full context of all communications.

Pop MS Dynamics 365 window displaying all information relating to the chatter
Automatically or manually assign the chatter to a MS Dynamics 365 record
Store the complete chat transcript into MS Dynamics 365

COMPATIBILITY

Our live chat integration provides a seamless and continuous history of customer interaction. Our secure system is compatible with multiple platforms with full authentication, providing APIs using SOAP web services and JSON.

CRM

Using secure APIs extract transcript information and consolidate customer data into your Customer Relationship Management System (CRM) and other existing systems.

Web Chat Integration with Microsoft CRM system

MESSENGER

Advisors can respond to enquiries initiated via Messenger directly from the Click4Assistance application.

GOOGLE ANALYTICS

Full integration with Google Analytics enables ‘Event’ logging, providing direct recording of live chat goals within your GA reporting for comparison and analysis.

Web Chat Integration with Social Media platforms

Social Media enables Live Chat Integration with Click4Assistance

SOCIAL MEDIA LOGINS

Visitors can start a chat using their Facebook or Google+ login, enabling you to view their profile details such as name and email address.

DYNAMIC DATA

Information regarding your website visitors, such as full name, email address and reference number can be dynamically passed through to your chat operators ensuring they have a complete picture of the visitor profile.

Graphs can be imported into external systems for a comprehensive view of performance to improve efficiency and streamline operations.

BESPOKE SERVICES

Click4Assistance offers a complete bespoke service for additional functionality and integration services.

Our in-house developers located in the UK, will consult and advise on data export and extraction, automated routines and integration with any legacy systems including CRM, automated marketing products and telephone systems.

NOT JUST LIVE CHAT SOFTWARE

Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Experiences

Reporting

Integration

Live Chat

Dashboard

Messaging

ChatBot AI

Visitor Activity

Click2Call

smartContact

Promotions

Video Chat

Meeting Rooms

Download web chat examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.