Experiences Dashboard Reporting Integration Live Chat Messaging ChatBot AI Visitor Activity Click2Call smartContact Promotions Video Chat Meeting Rooms


Take your website to the next level with a deeper understanding of how visitors find you and what they are doing in real time whilst on your website.
Monitor and Track Visitors on Website in Real time using the complete live chat software solution
By monitoring visitors on your website provides a wealth of information regarding visitor activity


Live chat software allows your analysts to observe the actual pages being viewed in real time, the duration spent on each and whether the individual is a new or returning customer, including their history and device used.
Engage with visitors on your website by send a proactive invitation asking if they would like to chat in real-time Send a manual proactive invitation to chat or call, and display promotional information to specific visitors.
The solution allows you to CoBrowse and Screen Share with visitors, providing assistance when its required Use Co-browse for a visual representation of the pages along with the visitor as they journey through the website.
Understand who is on your website which country and location they are from, which device they are using Identify your visitors region and country, and even display a map of their location to monitor regional marketing campaigns and delivery areas.

Identify Hot Leads

Categorising crucial pages with simple colour transforms your live visitor activity information. Highlight specific or multiple pages within the customer journey, for easy recognition within the dashboard, live activity or reporting area. With the Hotspots functionality instantly identify important visitors as they browse your webpages, track buying patterns or analyse visitor behaviour for full management insight.

Identify visitors on your website using coloured hotspots, see at a glance which are the most common pages viewed

Monitor Conversions

See which visitors have converted on your website; this may be a purchase, brochure/document download, contact form completion or any other website action that provides visitor contact details. Automatically credit the operator responsible, and highlight custom information such as order values and reference numbers. Advanced reporting allows analyst to calculate Return on Investment (ROI), identifying which channels are generating income.

Click4Assistance allows you to Monitor and Track Conversions building a profile of each customer


Assign contact information to website visitors to ensure hot prospects are identified and capitalised upon. Automatically create a visitor profile when a conversion has occurred or representatives can manually add individuals’ personal details when engaging.

The system will recognise the visitor when they return, allowing their activity to be recorded. View and interrogate comprehensive information regarding visitors’ activities including navigational patterns, conversion tendencies and chat activity. This advanced investigative tool contributes valuable metrics for prospect identification, navigational behaviour tendencies and conversion drivers.

The system will automatically alert your to prospects and returning visitors


Multiple communication channels in one complete solution, developed and supported in the UK making it fully compliant for UK businesses. Use the links below to discover more tools and functionality available within the solution.

Download web chat & Chatbot examples for your industry

Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.

Click on your industry below to see examples of others using Click4Assistance.

Finance - chatbot for website Insurance
Healthcare - conversational marketing Healthcare
Local Authorities - create chatbot Local Authorities
Housing - chatbot software Housing
Education -  build a chatbot Education
Auto Traders - conversational ui Auto Traders
Retail - chat for website Retail
Travel - saas live chat Travel
Contact Centres - live chat for website Contact Centres
Public - online chat for website Public
Corporate - instant message for business Corporate
SME - live chat software for website SME
Other icon Other
Finance - website chat widget Insurance
Healthcare - chat box for website Healthcare
Local Authorities - chat widget for website Local Authorities
Housing - chat application for business Housing
Education icon Education
Auto Traders - best live chat for website Auto Traders
Retail - live chat plugin Retail
Travel - website chat software Travel
Contact Centres - live chat support software Contact Centres
Public - chat support software Public
Corporate - live support chat for website Corporate
SME - live chat systems SME
Other - live chat system Other
Selected industry icon.
OVL Group use the Click4Assistance live chat software. Iveco, a Click4Assistance customer uses our online chat software. Chat for websites is a Click4Assistance service used by HPI.
Uniquest use the UKs best live chat provider, Click4Assistance. Click4Assistance provide Your Business Voice web chat software. Allday PA have integrated our live chat software. Click4Assistance provide Capita with web chat software.
UK Power Networks integrated the Click4Assistance online chat software. Click4Assistance chat for website is used by Which? Honeywell's online chat is provider by Click4Assistance, the best live chat provider. Citizens Advice enhanced visitor communication with web chat software.
The Royal Holloway University of London use the Click4Assistance live chat software on their website. The University of Bradford use the UKs best live chat provider, Click4Assistance. Chat for websites is used by Solent University of Southampton. The University of Liverpool is a Click4Assistance client using live chat software.
Click4Assistance chat for websites powers the Lighthouse Group chat. Click4Assistance web chat software is used by One Call Insurance. South Yorkshire Pensions Authority uses the UKs best live chat provider.
Arden and Gem use the Click4Assistance live chat software. Click4Assistance provide live chat service for NHS Scotland. BMI Healthcare live chat website is powered by Click4Assistance. NHS Vale of York use the Click4Assistance web chat software.
Daniel Paul Grey online chat software is provided by Click4Assistance. Newlon Housing Trust uses the live chat software provided by Click4Assistance. The Click4Assistance web chat software is used by Swan. Web chat software provided by Click4Assistance for Bolton At Home.
Salford City Council are using live chat software powered by Click4Assistance. Redcar And Cleveland Borough Council are using the best live chat provider in the UK, Click4Assistance. The Click4Assistance online chat software is powering Blackpool Council's web chat. Click4Assistance provides live chat software for Buckinghamshire County Council.
The Click4Assistance online chat software is powering Blackpool Council's web chat. Web chat software is provided by Click4Assistance for East Sussex County Council. University of Essex online chat software is powered and provided by Click4Assistance. South West Water use the best live chat provider in the UK.
Click4Assistance provides a live chat software service for Benson For Beds. William And Son use the Click4Assistance web chat software. Harveys live chat software is powered by Click4Assistance. Revolution Bars Group use the Click4Assistance online chat software.
Right Management use the best live chat provider, Click4assistance. Stevensons use the Click4Assistance web chat software solution. Click4Assistance provides live chat for your website; IT Online Learning is a customer using the solution. Tubz have a live chat website with the implementation of the Click4Assistance chat software.
Alexander Hotels use the live chat software solution provided by Click4Assistance. Star Tours online chat is powered by the Click4Assistance web chat software. Live chat software by Click4Assistance powers YHA's online chat. Clairty uses the best live chat provider for their chat solution.
Auto Trader - chatbot for website Call Centre - conversational marketing Corporate - create chatbot Education - chatbot software Finance - build a chatbot Healthcare - conversational ui Housing - chat for website Local Authorities - saas live chat Public Sector - live chat for website Retail - online chat for website SME - instant message for business Travel - live chat software for website

Book your personalised demo

See the software in action and discuss your requirements with our experienced industry experts to achieve success with live chat, chatbots and much more!

  • Make it easier for your visitors to speak to your team
  • Increase leads, increase revenue
  • Decrease resources, save money


Your details have been received, we will contact you shortly to confirm the demonstration.