The Click4Assistance solution offers 3 ways to communicate with your customers via live chat. These flexible chat handling options can be used in combination to suit your business requirements.
Your experienced advisors handle the incoming chat enquiries when available.
Our highly skilled agents manage your chats based on your requirements delivering an outstanding quality service.
Your Chatbot handles the chats automatically transferring to a real agent if required.
Many organisations face challenges when considering how to resource an additional communication channels. At Click4Assistance live chat is second nature; over the years we have developed our skill's and knowledge of what makes great customer service via text based communication.
A managed service will guarantee your organisation is available during critical hours of the day or night, ensuring important opportunities are not missed.
Our managed service is tailored to your needs, as each organisation is different in terms of resourcing and how they expect inbound enquiries to be dealt with and handled.
So what type of service do you need?
What coverage would you like?
What type of team do you need?
Once the chat has finished, what should happen?
How it works
Discuss your requirements with an account manager
Add the code
Add a small piece of script to your website
When a visitor starts a chat our agents (or yours) will manage the enquiry and send you details if required.
The Click4Assistance solution contains a complete reporting suite, providing you with detailed and summary information regarding all the chats which took place. Chat windows can be configured and branded for a seamless fit with your website. You can even use proactive invitations to automatically engage while visitors browse your site.
For more about our complete solution click here
Ready to discuss your requirements and explore the range of potential options available? Our friendly team can help and advise.
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