FLEXIBLE OPTIONS

The Click4Assistance solution offers 3 ways to communicate with your customers via live chat. These flexible chat handling options can be used in combination to suit your business requirements.

YOUR IN-HOUSE TEAM

Your experienced advisors handle the incoming chat enquiries when available.

OUR MANAGED
SERVICE

Information regarding Managed Live Chat with UK based live chat agents, GDPR and DPA compliant

Our highly skilled agents manage your chats based on your requirements delivering an outstanding quality service.

AI - CHATBOT

Your Chatbot handles the chats automatically transferring to a real agent if required.

WHY USE A MANAGED SERVICE

Many organisations face challenges when considering how to resource an additional communication channels. At Click4Assistance live chat is second nature; over the years we have developed our skill's and knowledge of what makes great customer service via text based communication.

Live Chat agents and live chat operators based on the UK deliver UK live chat software by Click4Assistance UK.
Website visitors choose to use live chat as they expect speedy responses and instant answers to their questions. Our agents are highly skilled and use the best practices to deliver outstanding service to exceed your customers' expectations.
Outsourced Chat management and allow our agents and operators to deal with your customers using Click4Assistance live chat solution.
Click4Assistance agents have a deep understanding of how the solution is best utilised and use the full range of features to ensure your customers get the answers they need quickly and easily.
Fully managed 24/7 live chat service, outsource you chat to our experienced UK based agents and operators.
As an extension of your team, even outside of your normal operational hours, the Click4Assistance agents continue to support your business and customers, making sure you remain contactable at all times.

A managed service will guarantee your organisation is available during critical hours of the day or night, ensuring important opportunities are not missed.

SERVICE OFFERED

Our managed service is tailored to your needs, as each organisation is different in terms of resourcing and how they expect inbound enquiries to be dealt with and handled.

So what type of service do you need?

Availability

What coverage would you like?

  • 24/7/365 - All chats are handled.
  • You choose - Chats are handled at specific times on specific days based on your requirements
  • Overflow - You handle your chats when you can, our team takes over when you are not available.

Chat Handling

What type of team do you need?

  • Virtual receptionist - Take messages for call back purposes
  • Lead Generators - Our team are skilled in subtly collecting contact details and providing information
  • Virtual team members - More complex questions regarding your business, products and services can be answered

Business Processes

Once the chat has finished, what should happen?

  • Email - Immediately with full details of the chat
  • Book Appointments
  • Diary Management
  • Update your CRM or back office systems
  • Phone call escalation
Details on Managed Live Chat Service to deal within inbound enquiries based on your requirements.

How it works

Fully configurable live chat software solution used by chat agents and operators based in the UK, allowing our outsource Live Chat Operators to automatically engage with visitors on your website.

Discuss requirements

Discuss your requirements with an account manager

Add the code

Add a small piece of script to your website

Chats managed

When a visitor starts a chat our agents (or yours) will manage the enquiry and send you details if required.

The Click4Assistance solution contains a complete reporting suite, providing you with detailed and summary information regarding all the chats which took place. Chat windows can be configured and branded for a seamless fit with your website. You can even use proactive invitations to automatically engage while visitors browse your site.
For more about our complete solution click here

Click4Assistance are experts in live chat with 15 year experience,  they offer agents, operators, chat bots and AI remaining GDPR and DPA compliant for UK organisation.

BENEFITS

Managed Live Chat Experts
Experts in live chat for over 15 years
Fully managed 24/7 live chat service
24/7 or overflow coverage
Chat support services
Never miss an opportunity again
Live Chat agents
Flexible based on requirements and budget
Outsource Live Chat Operators
Enquiries escalated to you immediately

Ready to discuss your requirements and explore the range of potential options available? Our friendly team can help and advise.
Enter your details and we’ll be in touch.