Click4Assistance direct message system allows communications from a multitude of external instant messaging (IM) systems to be managed alongside your web chats in one complete omni-channel communication platform.
Seamlessly integrated within Click4Assistance’s unique dashboard, all incoming communications are handled in one place ensuring agent efficiency and usability are maintained.
Incoming messages can be routed to specific or multiple departments depending on the size of your organisation. You also have the ability to automatically send welcome and unavailable replies based on your agents availability.
Allow Facebook users to communicate with your business using web and application based Facebook messenger.
With over 1.5 billion monthly active users, communication via WhatsApp Messenger is essential.
Everyone can send and receive SMS text messages. This communication method ensures your message is received.
Using the Click4Assistance Messaging API, any solution has the ability to fully integrate 2-way communications with the Click4Assistance direct message system.
Providing live chat software over 16 years for various different industries, including 25% of UK Universities with nearly 40% of our customer base comprising of Public Services, Charities and Insurance companies, we are specialists in these areas.
Click on your industry below to see examples of others using Click4Assistance, or use the selector to download customer case studies.
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